ChurnZero vs Froged vs ClientSuccess Comparison
ChurnZero
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ChurnZero is a customer success software that helps SaaS companies increase customer lifetime value. It automatically track customer experience through NPS, MQL, SQL, renewal surveys and integration with CRMs to determin…
Froged
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Froged is web-based customer support software designed for small to medium sized businesses. Unlike other web-based helpdesk solutions, Froged goes beyond the call of duty with industry standard reporting tools and custo…
ClientSuccess
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Clientsuccess is a customer success software that helps to keep team members regularly reporting in a project management platform. It has a great list of features that help SmarterTools clients address the most common pa…
ChurnZero leads on user satisfaction with a 4.6-star rating across 699 reviews.
ChurnZero vs Froged vs ClientSuccess — at a glance
| Feature | ChurnZero | Froged | ClientSuccess |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.4 / 5 | 4.5 / 5 |
| Reviews | 699 | 44 | 229 |
| Starting price | Contact for pricing | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud |
| API | Available | — | Available |
| Support modes | Business Hours, Online | Business Hours, Online | Business Hours |
| Certifications | SOC 2, GDPR | GDPR | SOC 2, GDPR |
| Data residency | US | US | US |
Key differences between ChurnZero and Froged
- User satisfaction: ChurnZero scores higher with a 4.6-star average.
- Deployment: ChurnZero supports SaaS/Web/Cloud; Froged supports SaaS/Web/Cloud, Mobile - Android.
Compare ChurnZero vs Froged vs ClientSuccess — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SaaS firms boosting customer retention via automated health tracking.
- You are a SaaS company with subscription revenue seeking to increase customer lifetime value.
- Your customer success team needs integrated tools for onboarding, surveys, and CRM data syncing.
- You require automated tracking of customer health metrics like NPS and renewal likelihood.
- You run a small business without a dedicated customer success team or subscription model.
- You need transparent pricing upfront or a simpler, less complex setup process.
Best for SMBs needing customizable reporting in customer support software.
- You are a small to medium-sized business with 11-1000 employees.
- You require flexible, industry-standard customizable reporting dashboards.
- You want add-ons like remote desktop and data collection to extend support capabilities.
- You are a large enterprise needing complex, enterprise-grade workflows.
- You need extensive out-of-the-box integrations without relying on add-ons.
Best for medium to large teams needing integrated customer success and project management.
- You require automatic tracking of customer conversations to streamline communication.
- Your team benefits from personalized email automation to enhance client engagement.
- You need combined project management and sales opportunity tracking in one platform.
- You are a freelancer or solo consultant without a dedicated customer success team.
- You prefer transparent, publicly available pricing and simpler setup processes.
ChurnZero: Best for SaaS firms boosting customer retention via automated health tracking. Froged: Best for SMBs needing customizable reporting in customer support software.
Description | ChurnZero is a customer success software that helps SaaS companies increase customer lifetime value. It automatically track customer experience through NPS, MQL, SQL, renewal surveys and ... Read More about ChurnZero | Froged is web-based customer support software designed for small to medium sized businesses. Unlike other web-based helpdesk solutions, Froged goes beyond the call of duty with industry ... Read More about Froged | Clientsuccess is a customer success software that helps to keep team members regularly reporting in a project management platform. It has a great list of features that help SmarterTools ... Read More about ClientSuccess |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | 11-200 employees201-1000 employees | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare ChurnZero, Froged and ClientSuccess on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  | Pricing information not available |
Other Details
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Platforms Supported |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | — | ✗ No |
Single Sign-On (SSO) | ✓ Yes | — | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US | 🇺🇸 US |
ChurnZero vs Froged User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally express positive sentiment about ChurnZero’s comprehensive customer success features and CRM integrations, though some note pricing and setup complexity as drawbacks. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment with appreciation for customizable reporting and add-on features, tempered by concerns about pricing clarity and limited user feedback. What buyers like
Common complaints
| Buyer sentiment Buyers generally rate ClientSuccess positively for its automation and integrated features but note concerns about pricing transparency and setup complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. | No Customers information available. |  Peek  Mural  Centrify |
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Media and Screenshots
Screenshots |  2 Screenshots |  2 Screenshots |  1 Screenshots |
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Videos |  2 Videos |  2 Videos |  1 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ChurnZero or Froged?
- ChurnZero edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ChurnZero and Froged offer a free trial?
- Yes, both ChurnZero and Froged offer a free trial.
- What is the starting price of ChurnZero vs Froged?
- ChurnZero starts at Contact for pricing. Froged starts at Contact for pricing.
- What are the top alternatives to ChurnZero?
- Top alternatives to ChurnZero include Parlor, ClientSuccess, Totango, Custify, Salesmachine.
- What are the top alternatives to Froged?
- Top alternatives to Froged include Parlor, ClientSuccess, ProsperStack, Custify, Salesmachine.