Brand24 vs Trustpilot Comparison
Brand24
Starting at $119 /month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Brand24 is a cloud based Software as a Service (SaaS) reputation management software. It manages negative content, monitor brand mentions and provide actionable insights so that users are fully engaged across social netw…
Trustpilot
Starting at $200 /Month
- Large Enterprises
- Medium Business
Trustpilot is a software solution that allows organizations to connect with customers. Trustpilot uses social media data to help companies understand their reputation and identify opportunities to improve how they respon…
Brand24 leads on user satisfaction with a 4.5-star rating across 387 reviews.
Brand24 vs Trustpilot — at a glance
| Feature | Brand24 | Trustpilot |
|---|---|---|
| Rating | 4.5 / 5 | 4.0 / 5 |
| Reviews | 387 | 79,567 |
| Starting price | $119 /month | $200 /Month |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Reputation Management Software | Reputation Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | GDPR |
| Data residency | Global | Global |
Key differences between Brand24 and Trustpilot
- Pricing: Brand24 starts at $119 /month, while Trustpilot starts at $200 /Month.
- Free trial: Brand24 offers a free trial; Trustpilot does not.
- Target audience: Brand24 is built for Freelancers / Consultants and Large Enterprises, while Trustpilot targets Large Enterprises and Medium Business.
- User satisfaction: Brand24 scores higher with a 4.5-star average.
- Deployment: Brand24 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Trustpilot supports SaaS/Web/Cloud.
Brand24 vs Trustpilot — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Reputation Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for real-time brand reputation monitoring with sentiment analysis.
- You need immediate insights on brand mentions across social media.
- Your team requires an intuitive, easy-to-navigate reputation management tool.
- You want accurate sentiment analysis to gauge public perception quickly.
- Your company demands extensive API integrations for custom workflows.
- You require advanced, detailed reporting beyond basic analytics.
Best for e-commerce and marketing teams needing simple, trustworthy review management.
- You run an e-commerce business seeking authentic customer feedback integration.
- Your team values a user-friendly platform with fast, responsive customer service.
- You want a streamlined setup with a RESTful API for easy review display integration.
- You require highly customizable review workflows tailored to complex processes.
- You need advanced analytics and reporting beyond basic reputation insights.
Brand24: Best for real-time brand reputation monitoring with sentiment analysis. Trustpilot: Best for e-commerce and marketing teams needing simple, trustworthy review management.
Description | Brand24 is a cloud based Software as a Service (SaaS) reputation management software. It manages negative content, monitor brand mentions and provide actionable insights so that users are ... Read More about Brand24 | Trustpilot is a software solution that allows organizations to connect with customers. Trustpilot uses social media data to help companies understand their reputation and identify ... Read More about Trustpilot |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.0/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Brand24 and Trustpilot Compare on Features?
Total Features | 17 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Brand24 and Trustpilot on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Brand24 User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Brand24 for its ease of use, real-time insights, and accurate sentiment analysis, though some express concerns about limited integrations and reporting features. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, fast service, and trustworthy reviews, tempered by concerns over review credibility and limited customization. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Uber  Stanford University  Carlsberg | No Customers information available. |
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Media and Screenshots
Screenshots |  9 Screenshots |  4 Screenshots |
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Videos |  3 Videos |  3 Videos |
Top Alternatives to Brand24 and Trustpilot in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Brand24 or Trustpilot?
- Brand24 edges out the other on user ratings (4.5 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Brand24 and Trustpilot offer a free trial?
- Brand24 offers a free trial. Trustpilot does not.
- What is the starting price of Brand24 vs Trustpilot?
- Brand24 starts at $119 /month. Trustpilot starts at $200 /Month.
- What are the top alternatives to Brand24?
- Top alternatives to Brand24 include Cloud90, ReviewBuzz, Mentionlytics, Mention, Reputation.com.
- What are the top alternatives to Trustpilot?
- Top alternatives to Trustpilot include ReviewBuzz, Reputation.com, Critique, Review Tool, Shopper Approved.