AvidTrak vs 800.com Comparison
AvidTrak
Starting at Contact for pricing
- Free Trial
- Individuals
- Large Enterprises
AvidTrak is a powerful yet simple-to-use inbound call tracking software. AvidTrak is compatible with virtually any call center software and telephony provider, eliminating the hassle of searching for a system that will w…
800.com
Starting at $19 /Month
- Large Enterprises
- Medium Business
800.com's Inbound Call Tracking allows clients to see with extreme clarity what is happening on their incoming calls. 800.com provides subscribers this data in an incredibly detailed format, along with built-in analytics…
800.com leads on user satisfaction with a 4.7-star rating across 435 reviews.
AvidTrak vs 800.com — at a glance
| Feature | AvidTrak | 800.com |
|---|---|---|
| Rating | 4.2 / 5 | 4.7 / 5 |
| Reviews | 7 | 435 |
| Starting price | Contact for pricing | $19 /Month |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Inbound Call Tracking Software | Inbound Call Tracking Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Business Hours, Online |
| Certifications | SOC 2 | — |
| Data residency | US | US |
Key differences between AvidTrak and 800.com
- Pricing: 800.com starts at $19 /Month. AvidTrak pricing is not publicly listed.
- Free trial: AvidTrak offers a free trial; 800.com does not.
- Target audience: AvidTrak is built for Individuals and Large Enterprises, while 800.com targets Large Enterprises and Medium Business.
- User satisfaction: 800.com scores higher with a 4.7-star average.
- Deployment: AvidTrak supports SaaS/Web/Cloud; 800.com supports SaaS/Web/Cloud, Mobile - iOS.
AvidTrak vs 800.com — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Inbound Call Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Individuals, Large Enterprises, Medium Business
Best for detailed inbound call tracking with competitive benchmarking analytics.
- You need highly detailed inbound call data for large or mid-sized teams.
- You want built-in analytics to benchmark call performance against competitors.
- You require insights into your largest accounts and sales opportunities.
- You are a freelancer or very small business with minimal call volume.
- You lack dedicated staff to manage and analyze complex call data setups.
AvidTrak typically suits Individuals and Large Enterprises. 800.com tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | AvidTrak is a powerful yet simple-to-use inbound call tracking software. AvidTrak is compatible with virtually any call center software and telephony provider, eliminating the hassle of ... Read More about AvidTrak | 800.com's Inbound Call Tracking allows clients to see with extreme clarity what is happening on their incoming calls. 800.com provides subscribers this data in an incredibly detailed ... Read More about 800.com |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
| |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
Compare AvidTrak and 800.com on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
| |
Pricing Page |  |  |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
AvidTrak User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 3 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyers generally praise 800.com for its detailed call tracking and analytics capabilities, though some note concerns about pricing transparency and setup complexity. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |   Zendesk  Akamai |
|---|
Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
|---|
Top Alternatives to AvidTrak and 800.com in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, AvidTrak or 800.com?
- 800.com edges out the other on user ratings (4.7 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do AvidTrak and 800.com offer a free trial?
- AvidTrak offers a free trial. 800.com does not.
- What is the starting price of AvidTrak vs 800.com?
- AvidTrak starts at Contact for pricing. 800.com starts at $19 /Month.
- What are the top alternatives to AvidTrak?
- Top alternatives to AvidTrak include ResponseTap, PhoneWagon, CallView 360, calltrak, TeleCapture.
- What are the top alternatives to 800.com?
- Top alternatives to 800.com include ResponseTap, PhoneWagon, AvidTrak, CallView 360, calltrak.