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Compare Atomicwork vs Engagely.ai

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Atomicwork Get Quote Get Quote	Engagely.ai Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Atomicwork is an advanced service management platform designed to modernize ITSM (IT Service Management) and automate enterprise workflows. By streamlining IT operations and automating ... Read More	Engagely.AI is an advanced conversational AI platform designed to enhance customer engagement and support. With its intelligent chatbots and virtual assistants, Engagely.AI enables ... Read More
Entry Level Pricing	Starts from $90 , yearly	Not Available
Free Trial Availability	No free trial	No free trial
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	11 Features	29 Features
Unique Features
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Pricing

Pricing Option
Starting From	$90 , yearly	Not Available
Pricing Plans	Professional $90 /user/year Get Started One workspace for the company Service requests and approvals No-code workflow builder Show more + Business Custom Get Started Custom workspaces for each team IT service management platform External app triggers and actions Show more + Enterprise Custom Get Started Purpose-built AI Agents Custom roles and data governance Unlimited API access Show more +	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported
Platforms Supported	Browser Based (Cloud)	Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Not Available
	Get Quote	Get Quote

User Reviews

Expert's Review generated by AI	Atomicwork is an advanced platform designed to streamline IT Service Management (ITSM) by automating routine tasks and optimizing workflows. It boosts efficiency, reduces response times, and ...Read more	Engagely.AI is a sophisticated conversational AI platform that enhances customer engagement with intelligent chatbots and virtual assistants. It offers seamless omnichannel integration, real-time ...Read more
Pros and Cons	The platform helps businesses become more agile, enabling them to respond faster to internal and external changes, fostering a more adaptive work environment. Atomicwork empowers organizations to deliver better service outcomes through optimized IT processes and improved operational workflows. The platform’s automation capabilities help reduce service request resolution times, improving both efficiency and the user experience. By automating routine tasks, Atomicwork enhances productivity, allowing IT teams to focus on more complex issues and strategic projects. Heavy reliance on automation could reduce the personal touch in certain IT support scenarios, which may be important for specific business functions. While the platform offers great automation, businesses with very specific or niche needs may find the level of customization available to be limited.	The AI-driven system allows companies to expand their support capabilities without significant increases in operational costs. Engagely.AI provides valuable data-driven insights into customer behavior, helping businesses refine their engagement strategies. Businesses can offload repetitive queries and administrative tasks to AI, improving efficiency and reducing human workload. The platform effectively understands and processes complex inquiries, providing human-like, context-aware responses. The platform’s effectiveness is directly tied to the quality of training data and historical interactions, which may require ongoing refinement. Despite advanced NLP, the system may occasionally misinterpret customer queries, leading to inaccurate responses.

Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Confluence 4.1 (7140 reviews) Okta 4.3 (2247 reviews)	Cisco Webex Events 3.9 (140 reviews) Zendesk Support 4.3 (7934 reviews) Freshchat 4.5 (191 reviews)

Customers

Customers	zuora	Godrej Interio IIFL Kotak Mahindra Bank

Media and Screenshots

Screenshots	5 Screenshots	6 Screenshots
Videos	1 Videos	No videos available.

Frequently Asked Questions (FAQs)

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Neither Atomicwork nor Engagely.ai offers a free trial.

Atomicwork is designed for Large Enterprises, Medium Business and Small Business.

Engagely.ai is designed for and Large Enterprises.

The starting price of Atomicwork begins at $90/user/year when yearly, while pricing details for Engagely.ai are unavailable.

Some top alternatives to Atomicwork includes and undefined.

Some top alternatives to Engagely.ai includes and undefined.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].