Arrows vs Planhat vs Catalyst Comparison
Arrows
Starting at $99 /Month
- Free Trial
- Large Enterprises
- Medium Business
Arrows is a customer-success management solution that works to ensure customers are always able to get exactly what they need, when they need it. By deploying Arrows, ensure customers have the self-service tools to solve…
Planhat
Starting at $1,150 /Month
- Large Enterprises
- Medium Business
Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with beautiful reports and analytics, bus…
Catalyst
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Catalyst is a customer success software suite that helps to sell more, up-sell and cross-sell, and retain customers for longer with a single solution. Granular control over the sales process provides a 360-degree view of…
Planhat leads on user satisfaction with a 4.7-star rating across 200 reviews.
Arrows vs Planhat vs Catalyst — at a glance
| Feature | Arrows | Planhat | Catalyst |
|---|---|---|---|
| Rating | — | 4.7 / 5 | 4.6 / 5 |
| Reviews | — | 200 | 130 |
| Starting price | $99 /Month | $1,150 /Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business |
| Category | Customer Success Software | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | Available | — |
| Support modes | Online | Online | — |
| Certifications | — | SOC 2, GDPR | — |
| Data residency | US | Global | Global |
Key differences between Arrows and Planhat
- Pricing: Arrows starts at $99 /Month, while Planhat starts at $1,150 /Month.
- Free trial: Arrows offers a free trial; Planhat does not.
- Deployment: Arrows supports SaaS/Web/Cloud; Planhat supports SaaS/Web/Cloud.
Compare Arrows vs Planhat vs Catalyst — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for mid-to-large companies needing automated, multi-channel customer success management.
- You require comprehensive tracking of customer performance and satisfaction metrics.
- Your team benefits from automated outreach via email, SMS, and push notifications.
- You want detailed analytics and reporting to drive customer loyalty and retention.
- You are a very small business or startup without a dedicated customer success team.
- You need transparent pricing upfront or a simpler tool with minimal setup complexity.
Best for enterprises needing granular control over customer success and sales campaigns.
- You require a unified platform for sales, up-sell, cross-sell, and retention management.
- Your team needs comprehensive 360-degree customer insights to drive targeted engagement.
- You have resources to manage a complex, highly configurable setup process.
- You are a small business or startup with limited budget and resources.
- You need transparent pricing and self-serve onboarding options.
Arrows typically suits Large Enterprises and Medium Business. Planhat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Arrows is a customer-success management solution that works to ensure customers are always able to get exactly what they need, when they need it. By deploying Arrows, ensure customers have ... Read More about Arrows | Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with ... Read More about Planhat | Catalyst is a customer success software suite that helps to sell more, up-sell and cross-sell, and retain customers for longer with a single solution. Granular control over the sales ... Read More about Catalyst |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | 51-500 employees500+ employees | 51-500 employees500+ employees |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  Arrows has not given any software demo yet If you're the owner of this profile, add your demo.Contact us | Catalyst has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Arrows, Planhat and Catalyst on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes | — |
|---|---|---|---|
HIPAA | ✗ No | ✗ No | — |
GDPR | — | ✓ Yes | — |
ISO 27001 | — | ✗ No | — |
Single Sign-On (SSO) | — | ✓ Yes | — |
Multi-Factor Auth (MFA) | — | ✓ Yes | — |
Data Encryption | — | ✓ Yes | — |
Audit Logs | — | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global | 🌐 Global |
Arrows vs Planhat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | 4.6 (based on 130 reviews) | |
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Buyers generally express high satisfaction with Planhat’s customer success features and automation capabilities. What buyers like
Common complaints
| Buyer sentiment Buyers generally rate Catalyst highly for its comprehensive customer success capabilities but note concerns about pricing transparency and implementation complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  GuildQuality  HumanPredictions  Involvio |  Zenloop  Recruitee  Workato |  Braze  Frame i.o  spring health |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |  3 Screenshots |
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Videos | No videos available. |  3 Videos | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Arrows or Planhat?
- Planhat edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Arrows and Planhat offer a free trial?
- Arrows offers a free trial. Planhat does not.
- What is the starting price of Arrows vs Planhat?
- Arrows starts at $99 /Month. Planhat starts at $1,150 /Month.
- What are the top alternatives to Arrows?
- Top alternatives to Arrows include Parlor, ClientSuccess, Custify, Salesmachine, Freshdesk Customer Success.
- What are the top alternatives to Planhat?
- Top alternatives to Planhat include Salesforce, ChurnZero, ClientSuccess, Totango, Custify.