Angora vs Planhat vs Akita Comparison
Angora
Starting at $250 /Month
- Large Enterprises
- Medium Business
The Angora Customer Success platform is an out-of-the-box solution for managing and improving customer success program. Using preprogramed workflows and default settings, teams can get up and running quickly. Angora give…
Planhat
Starting at $1,150 /Month
- Large Enterprises
- Medium Business
Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with beautiful reports and analytics, bus…
Akita
Starting at $160 /Month
- Large Enterprises
- Medium Business
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle a…
Planhat leads on user satisfaction with a 4.7-star rating across 200 reviews.
Angora vs Planhat vs Akita — at a glance
| Feature | Angora | Planhat | Akita |
|---|---|---|---|
| Rating | — | 4.7 / 5 | 3.4 / 5 |
| Reviews | — | 200 | 3 |
| Starting price | $250 /Month | $1,150 /Month | $160 /Month |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | Online | Online |
| Certifications | — | SOC 2, GDPR | — |
| Data residency | US | Global | US |
Key differences between Angora and Planhat
- Pricing: Angora starts at $250 /Month, while Planhat starts at $1,150 /Month.
- Deployment: Angora supports SaaS/Web/Cloud; Planhat supports SaaS/Web/Cloud.
Compare Angora vs Planhat vs Akita — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for mid-to-large companies needing automated, multi-channel customer success management.
- You require comprehensive tracking of customer performance and satisfaction metrics.
- Your team benefits from automated outreach via email, SMS, and push notifications.
- You want detailed analytics and reporting to drive customer loyalty and retention.
- You are a very small business or startup without a dedicated customer success team.
- You need transparent pricing upfront or a simpler tool with minimal setup complexity.
Best for small to medium teams needing customizable, open source customer success tools.
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
Angora typically suits Large Enterprises and Medium Business. Planhat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The Angora Customer Success platform is an out-of-the-box solution for managing and improving customer success program. Using preprogramed workflows and default settings, teams can get up ... Read More about Angora | Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with ... Read More about Planhat | Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More about Akita |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | 51-500 employees500+ employees | Small BusinessMedium Business |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  Angora has not given any software demo yet If you're the owner of this profile, add your demo.Contact us | Akita has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Angora, Planhat and Akita on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes | — |
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HIPAA | — | ✗ No | ✗ No |
GDPR | — | ✓ Yes | — |
ISO 27001 | — | ✗ No | — |
Single Sign-On (SSO) | — | ✓ Yes | — |
Multi-Factor Auth (MFA) | — | ✓ Yes | — |
Data Encryption | — | ✓ Yes | — |
Audit Logs | — | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global | 🇺🇸 US |
Angora vs Planhat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Buyers generally express high satisfaction with Planhat’s customer success features and automation capabilities. What buyers like
Common complaints
| Buyer sentiment Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Zenloop  Recruitee  Workato | No Customers information available. |
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Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. | No screenshots available. |
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Videos | No videos available. |  3 Videos | No videos available. |
Alternatives
Alternatives |
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Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Angora or Planhat?
- Planhat edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Angora and Planhat offer a free trial?
- Neither Angora nor Planhat currently lists a free trial.
- What is the starting price of Angora vs Planhat?
- Angora starts at $250 /Month. Planhat starts at $1,150 /Month.
- What are the top alternatives to Angora?
- Top alternatives to Angora include Advize.ai, Parlor, ClientSuccess, Custify, Salesmachine.
- What are the top alternatives to Planhat?
- Top alternatives to Planhat include Salesforce, ChurnZero, ClientSuccess, Totango, Custify.