Akita vs Totango Comparison
Akita
Starting at $160 /Month
- Large Enterprises
- Medium Business
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle a…
Totango
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identi…
Totango leads on user satisfaction with a 4.2-star rating across 890 reviews.
SpotSaaS Analysis
AkitaTotango
The core difference between Akita and Totango lies in their target audience and feature sets, with Akita catering to small to medium teams seeking customizable, open-source solutions, while Totango is designed for mid-to-large companies needing comprehensive customer success and CRM automation. Ideal buyers for Akita are small to medium businesses looking for flexibility and cost-effectiveness, whereas Totango is best suited for larger organizations focused on advanced customer management and growth strategies.
- Best for small to medium teams - Offers customizable, open-source tools - Unlimited agents and live chat support - Flexible customer lifecycle management - Cost-effective solution at $160 - Ideal for teams needing escalation management
- Best for mid-to-large companies - Robust customer success and CRM automation - Advanced event tracking capabilities - Integrated upsell functionalities - Suitable for companies with 51+ employees - Focused on customer success and account growth
Akita vs Totango — at a glance
| Feature | Akita | Totango |
|---|---|---|
| Rating | 3.4 / 5 | 4.2 / 5 |
| Reviews | 3 | 890 |
| Starting price | $160 /Month | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Online | Business Hours, Online |
| Certifications | — | SOC 2, GDPR |
| Data residency | US | Global |
Key differences between Akita and Totango
- Pricing: Akita starts at $160 /Month. Totango pricing is not publicly listed.
- User satisfaction: Totango scores higher with a 4.2-star average.
- Deployment: Akita supports SaaS/Web/Cloud; Totango supports SaaS/Web/Cloud.
Akita vs Totango — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for small to medium teams needing customizable, open source customer success tools.
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
Best for mid-to-large companies needing robust customer success and CRM automation.
- You manage customer success or account growth in a 50+ employee company.
- You require advanced event tracking and upsell capabilities integrated with CRM.
- You need a flexible platform to improve customer satisfaction and revenue growth.
- You are a small team seeking a simple, low-cost, out-of-the-box solution.
- You need transparent, fixed pricing without lengthy quotation processes.
Akita: Best for small to medium teams needing customizable, open source customer success tools. Totango: Best for mid-to-large companies needing robust customer success and CRM automation.
Description | Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More about Akita | Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve ... Read More about Totango |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |  Akita has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Akita and Totango on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Starting From |
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Pricing Plans |
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Akita User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Totango’s strong CRM features and impact on customer success, tempered by concerns over pricing transparency and complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  SAP  Zoom  Bentley |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
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Videos | No videos available. |  2 Videos |
Top Alternatives to Akita and Totango in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Akita or Totango?
- Totango edges out the other on user ratings (4.2 vs 3.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Akita and Totango offer a free trial?
- Neither Akita nor Totango currently lists a free trial.
- What is the starting price of Akita vs Totango?
- Akita starts at $160 /Month. Totango starts at Contact for pricing.
- What are the top alternatives to Akita?
- Top alternatives to Akita include Parlor, ClientSuccess, Custify, Salesmachine, Catalyst.
- What are the top alternatives to Totango?
- Top alternatives to Totango include Salesforce, Parlor, ChurnZero, ClientSuccess, Custify.