Akita vs Catalyst vs Gainsight CS Comparison
Akita
Starting at $160 /Month
- Large Enterprises
- Medium Business
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle a…
Catalyst
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Catalyst is a customer success software suite that helps to sell more, up-sell and cross-sell, and retain customers for longer with a single solution. Granular control over the sales process provides a 360-degree view of…
Gainsight CS
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as onboarding, retention, and support. W…
Catalyst leads on user satisfaction with a 4.6-star rating across 130 reviews.
Akita vs Catalyst vs Gainsight CS — at a glance
| Feature | Akita | Catalyst | Gainsight CS |
|---|---|---|---|
| Rating | 3.4 / 5 | 4.6 / 5 | — |
| Reviews | 3 | 130 | — |
| Starting price | $160 /Month | Contact for pricing | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — | — |
| Support modes | Online | — | Online |
| Certifications | — | — | SOC 2, GDPR |
| Data residency | US | Global | US |
Key differences between Akita and Catalyst
- Pricing: Akita starts at $160 /Month. Catalyst pricing is not publicly listed.
- User satisfaction: Catalyst scores higher with a 4.6-star average.
- Deployment: Akita supports SaaS/Web/Cloud; Catalyst supports SaaS/Web/Cloud.
Compare Akita vs Catalyst vs Gainsight CS — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for small to medium teams needing customizable, open source customer success tools.
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
Best for enterprises needing granular control over customer success and sales campaigns.
- You require a unified platform for sales, up-sell, cross-sell, and retention management.
- Your team needs comprehensive 360-degree customer insights to drive targeted engagement.
- You have resources to manage a complex, highly configurable setup process.
- You are a small business or startup with limited budget and resources.
- You need transparent pricing and self-serve onboarding options.
Large Enterprises, Medium Business, Small Business
Akita: Best for small to medium teams needing customizable, open source customer success tools. Catalyst: Best for enterprises needing granular control over customer success and sales campaigns.
Description | Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More about Akita | Catalyst is a customer success software suite that helps to sell more, up-sell and cross-sell, and retain customers for longer with a single solution. Granular control over the sales ... Read More about Catalyst | Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as ... Read More about Gainsight CS |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help | Get pricing help |
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Compare Akita, Catalyst and Gainsight CS on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available | Pricing information not available |
Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — | ✓ Yes |
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HIPAA | ✗ No | — | ✗ No |
GDPR | — | — | ✓ Yes |
Single Sign-On (SSO) | — | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | — | ✓ Yes |
Data Encryption | — | — | ✓ Yes |
Audit Logs | — | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global | 🇺🇸 US |
Akita vs Catalyst User Reviews & Rating Comparison
User Ratings | 4.6 (based on 130 reviews) | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps. What buyers like
Common complaints
| Buyer sentiment Buyers generally rate Catalyst highly for its comprehensive customer success capabilities but note concerns about pricing transparency and implementation complexity. What buyers like
Common complaints
| No expert review available for this product |
Pros and Cons |
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| No pros or cons available for this product |
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Braze  Frame i.o  spring health |   box  Splunk |
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Media and Screenshots
Screenshots | No screenshots available. |  3 Screenshots |  6 Screenshots |
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Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Akita or Catalyst?
- Catalyst edges out the other on user ratings (4.6 vs 3.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Akita and Catalyst offer a free trial?
- Neither Akita nor Catalyst currently lists a free trial.
- What is the starting price of Akita vs Catalyst?
- Akita starts at $160 /Month. Catalyst starts at Contact for pricing.
- What are the top alternatives to Akita?
- Top alternatives to Akita include Parlor, ClientSuccess, Custify, Salesmachine, Catalyst.
- What are the top alternatives to Catalyst?
- Top alternatives to Catalyst include EngageOne Compose, Survaider, Totango, ClientSuccess, MHC EngageCX.