Free Help Desk templates & buyer resources
18 free, independent help desk software resources — pricing comparisons, vendor scorecards, RFP templates, checklists and operational templates. Built from verified ratings and real pricing. No sales calls.
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Pricing Comparison
Plan-by-plan pricing for the top tools
Get it free →Free toolsBest Free Tools
What's genuinely free — and the limits
Get it free →ScorecardVendor Scorecard
Weighted criteria to score vendors
Get it free →RFPRFP Template
Ready-to-send requirements & questions
Get it free →ChecklistFeature Checklist
Must-have capabilities to evaluate
Get it free →DemoDemo Questions
What to ask on every vendor demo
Get it free →ChecklistSwitching Checklist
Migrate without losing data or time
Get it free →ChecklistSetup Checklist
Implement and onboard smoothly
Get it free →Operational templates
Support Agent Onboarding Checklist
A new support agent's time-to-productivity is one of the most controllable levers in yo…
Get it free →TemplateCSAT Survey & Scoring Template
Everything you need to run a credible support CSAT program in one workbook: the survey…
Get it free →TemplateEscalation Workflow Template
Most tickets are resolved at the front line, but the ones that age out, breach SLA, or…
Get it free →TemplateKnowledge Base Article Template
A knowledge base only deflects tickets if articles are findable, scannable, and trustwo…
Get it free →TemplateMacro / Canned Response Library
A starter library of help desk macros (canned responses) covering the moments agents ty…
Get it free →TemplateMajor-Incident Runbook
When a P1 hits - production is down, a security event unfolds, or a customer-facing out…
Get it free →TemplateMetrics Dashboard
A consultant-grade help desk dashboard that turns raw ticket volumes, response and reso…
Get it free →TemplateTicket Priority & Categorization Matrix
A working priority matrix that derives each ticket's priority from impact (how many use…
Get it free →TemplateSLA Policy Template
A ready-to-adapt service-level agreement for your support team — priority definitions,…
Get it free →TemplateTicket Deflection & Self-Service Playbook
A practical playbook to cut ticket volume by answering questions before they become tic…
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