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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in November 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

4.44

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

4.44

Very Good

Based on 5971 ratings & 6134 reviews

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Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terrible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 5861-5870 out of 6134

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Anonymous

01/03/19

4.5 out of 5

User-friendly, can't complain!

What do you like best? Zoom is a pretty standard chat system. I have a little experience with Zoom Rooms...those have been interesting! Very simple to use. I love the private room feature in the chat. Definitely makes working with a global team and clients simple. What do you dislike? Zoom Rooms are a little complicated, but I also don't have as much experience with those. Recommendations to others considering the product Very simple tool to use. Don't have any complaints. What ...

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Anonymous

01/03/19

4 out of 5

A good communication software

What do you like best? My company uses Zoom for communication purposes and to conduct interviews, and I find it is a lot easier to interview potential employees through this service. It’ has a better user interface than say Skype and is user friendly. What do you dislike? There’s not too much to dislike. The application took a little longer to download than expected but was easy to install. What business problems are you solving with the product? What benefits have you realized? ...

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Anonymous

01/03/19

4 out of 5

Convenient for commercial use

What do you like best? I like how easy it is to send the link to my customers and have them attend zoom calls in their time zone with reminders. What do you dislike? I dislike how there are some limitations to the use in terms of upgrades and in the software. What business problems are you solving with the product? What benefits have you realized? Organize international calls with clients.

A

Anonymous

01/03/19

4 out of 5

Always Reliable

What do you like best? I have used zoom for years now, and I like that I can easily connect with other people. You can set it so that it automatically switches screens to the user who is speaking. I also enjoy its ability to always stick with a call, even with patchy WiFi. What do you dislike? One of the only challenges that I have found with Zoom is that speakers can not always connect well. It might be a fluke on my end, but it seems to work 9/10 times. Recommendations to others ...

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A

Anonymous

01/03/19

4 out of 5

Great if you do not want to spend mulla

What do you like best? Screen Sharing options and it is very easy to use. What do you dislike? Can cut out but so do all over video conferencing What business problems are you solving with the product? What benefits have you realized? I have employees who are remote and it helps with explaining more details and also using the screen sharing help with demonstration

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Anonymous

01/03/19

5 out of 5

Zoom is very helpful!

What do you like best? I like how zoom allows me to hold meetings without leaving my office. What do you dislike? There is really nothing I dislike about Zoom. Recommendations to others considering the product Try it out! It is simpler than skype or facetime. What business problems are you solving with the product? What benefits have you realized? I am able to conference in my co workers and host more meetings and collaborations throughout the day.

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Anonymous

01/03/19

5 out of 5

Zoom changes the pace of office work

What do you like best? I enjoy using Zoom when at work for meetings that I attend that have employees in other states. The video conferencing and audio features are great! I enjoy having a system that has multiple webcams set up in our conference room and not having to set anything up for each call. It all just stays in the same place. The speaker doc is helpful because it has multiple remotes that you can place throughout your conference room and helps people on the other end hear ...

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Anonymous

01/03/19

5 out of 5

I love Zoom, Highly Recommend

What do you like best? Zoom is very easy to use and convenient. When I was cross-training with a co-worker in another state, Zoom was the best option for us to use. I love how we were able to communicate and show each other what was on our screens. What do you dislike? I have not had any trouble with using Zoom. It has been easy and convenient. I have not even had any connection problems or lagging. I have nothing but good things to say about Zoom. I only wish that I had a better ...

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A

Anonymous

01/03/19

5 out of 5

Great experience excelente service

What do you like best? Video and audio is reliable and high quality What do you dislike? Using meeting ids is quite confusing or unclear What business problems are you solving with the product? What benefits have you realized? Communication with my team mates

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Anonymous

01/03/19

5 out of 5

Great service for business communication

What do you like best? Zoom is easy for guests to join and very rarely has any issues with cutting out or poor quality of audio/video. Most other services require downloads and can be difficult to use with clients who have a different service. I found that Zoom is actually very simple to use and easy to have client calls on. What do you dislike? Compared to it's competitors there are little complaints on my end. I will say that I found it limited in scope as only a video service ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].