9.8
SpotScore

Zoom Reviews in October 2026: User Ratings, Pros & Cons
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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UI
User in Logistics and Supply Chain
01/14/20
Zoom review
What do you like best? Zoom is a reliable video conferencing and screen sharing platform. What do you dislike? As with anything web based, connectivity can sometimes be an issue. What problems are you solving with the product? What benefits have you realized? Zoom allows me to effectively collaborate and connect with remote based colleagues.
AH
Andrea H
01/14/20
The most complete solution I have used for an online meeting
What do you like best? Zoom is incredibly easy to use to coordinate meetings with clients and coworkers, video calls, etc. The quality of the call is excellent, the features allow you to organize a variety of meetings and even quality webinars without having any problems. What do you dislike? There really are no major problems with the Zoom service for me. The price is affordable and matches the added value, I have no negative opinion. Recommendations to others considering the ...
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PA
Philip A
01/14/20
Everything Skype should have been but better!
What do you like best? Ease of use - control as host with waiting room, muting, and removal powers that are essential to manage my needs and participants - especially with witness interviews where I can't let them hear each other. What do you dislike? A lot of participants seem to have problems with computer audio - not sure why this happens so often, and using the phone is a poor substitute because I lose so much control. What problems are you solving with the product? What ...
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UI
User in Individual & Family Services
01/14/20
Me gusta Zoom
What do you like best? La calidad de grabación, del sonido, y la posibilidad de tener varios participantes en un mismo lugar What do you dislike? El poco tiempo en el tiempo gratuito, porque realizo encuentros con voluntarios y alumnos de Reiki que hacemos acciones voluntarias. 40 minutos es poco tiempo para discutir What problems are you solving with the product? What benefits have you realized? Poder encontrarme con los voluntarios sabiendo que hoy no vivo más en São Paulo
KM
Keshav M
01/14/20
Excellent communication and collaboration tool.
What do you like best? It's intuitive and extremely convenient to use, I've used the services of Zoom as part of consulting assignment with a Fintech company, presently I'm using zoom for building my own team and organisation. What do you dislike? I'm not sure about the security aspects of the information perhaps more clarity in this regard will help further. What problems are you solving with the product? What benefits have you realized? Efficiently collaborate, and ability ...
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UI
User in Computer Software
01/14/20
One platform for all your video communications
What do you like best? In Zoom I liked the most it is very user-friendly and very stable products that can be used for all your video communications needs with minimal price. What do you dislike? There are no things which I dislike in Zoom I like almost everything. Recommendations to others considering the product: Zoom is the best Video & audio communicating platform for all your business needs at the best price. What problems are you solving with the product? What ...
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UI
User in Hospital & Health Care
01/14/20
A super user friendly application! Allowed students to link to a call whether on mobile or computer
What do you like best? I used Zoom last semester for my virtual classroom immersions and it's been nothing but a good experience! It was easy to set up, and probably took 3 minutes to set up. Once set up, it was super user friendly and I was able to communicate with the other members on the call. We could talk offline as well using the inside chat feature. I also really enjoyed the fact the users could call in via mobile simultaneously while users were linked in via computer. I think ...
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HM
Heather M
01/14/20
Zoom is Awesome!
What do you like best? I love how easy it is to connect to my colleagues via the Zoom app, my computer, and even a Zoom Room! What do you dislike? I don't dislike anything about Zoom! It's made meeting with my colleagues super easy! What problems are you solving with the product? What benefits have you realized? We are able to drastically cut travel costs and easily "meet" to discuss pressing issues.
RA
Rui A
01/14/20
Daily zoom user
What do you like best? The thing I like most it's how easy is to create a meeting with a big team What do you dislike? I don't dislike anything, also with the free version works very good. Recommendations to others considering the product: That's a very good communication platform what I like to used and moved from other platform like skype and skype for business to Zoom What problems are you solving with the product? What benefits have you realized? The big problem ...
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DM
Donald M
01/14/20
It works, simply.
What do you like best? The screen share allows me to pick the window I want. Video is clear, same for audio. Unlike others I have tried, there have been non conectivity issues. NIce intuitive user interface. What do you dislike? The only thing I worry about is whether I'll be able to keep using it on a free plan. i do like the system quite a bit. Recommendations to others considering the product: I have found it to be excellent for educational presentations to a remote ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].