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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in July 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

3.7

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

3.7

Very Good

Based on 69243 ratings & 6134 reviews

Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 1741-1750 out of 6134

UI

User in Hospitality

09/14/20

5 out of 5

New evolution since the start of Covid.

What do you like best? Ease of use. Convenient. Used several ways PC and phone. What do you dislike? The phone screen needs a wider angle lens. I don't have a laptop. Recommendations to others considering the product: Do it, Different platforms. Laptop, phone, PC. What problems are you solving with the product? What benefits have you realized? The need to go to the office.

MS

Mina S

09/14/20

5 out of 5

Convenient and with great features

What do you like best? The features - background, breakout rooms, fun filters What do you dislike? Too many windows (such as always being asked about the quality of the call after one) What problems are you solving with the product? What benefits have you realized? It provides me and my team with the ability to brainstorm together in real time even when all of us are having to work from home and adapt to unprecedented circumstances. We also organise social events and ...

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UI

User in Computer Software

09/14/20

5 out of 5

User-friendly communications tool for remote work

What do you like best? I like their gallery view and speaker view in the user interview for conference calls. What do you dislike? Zoom's security issues needs improvement to protect end-user data What problems are you solving with the product? What benefits have you realized? Zoom has been the crux of my software engineering team's remote work in terms of resolving complex technical issues remotely.

AK

Akshay K

09/14/20

5 out of 5

Superb, simple and efficient.

What do you like best? I've been using zoom for the past 8 months for my online classes. It's really simple to navigate and joining the meetings does not take time at all. What do you dislike? The interface has very few options once you join a meeting. Recommendations to others considering the product: Make more settings available on thr interface. What problems are you solving with the product? What benefits have you realized? Online classes are super easy to ...

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UI

User in Primary/Secondary Education

09/14/20

5 out of 5

Great way to conduct work or social meetings

What do you like best? That you can have lots of people on screen at the same time and screen share. the added security of the waiting room What do you dislike? i have not found out how to raise a hand in a meeting on zoom. What problems are you solving with the product? What benefits have you realized? connecting people that are now working at home together so meetings can still go ahead and work can still be done. families can also be connected while lockdown occuring

RR

Ruthanna R

09/14/20

5 out of 5

Everyone is using Zoom

What do you like best? The features are relatively easy to navigate What do you dislike? The limitations of a free basic account. Recommendations to others considering the product: I like the CC options, whether live within the Zoom (upon appointing another user), or using a 3rd party service. The Pro account does allow for breakout rooms as well as longer than 40-minute sessions, and a host of other features. What problems are you solving with the product? What ...

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UI

User in Higher Education

09/14/20

2.5 out of 5

Zoom

What do you like best? Autotoggle to main speaker, options to share screen What do you dislike? Difficult to use initially, security concerns What problems are you solving with the product? What benefits have you realized? Online chat or meetings

PG

Pratipal G

09/14/20

5 out of 5

Gives everything one needs

What do you like best? Advance features to record meeting, focusing on speaker, architecture of software, and stability is the best among all. What do you dislike? They can simply the option to invite new user. Recommendations to others considering the product: Try everything, and if you're unbiased user then you'll come to the zoom for the best experience. What problems are you solving with the product? What benefits have you realized? I've been using zoom since ...

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UI

User in Research

09/14/20

3.5 out of 5

Decent enough but still needs to stand up to the competition.

What do you like best? The ease with which meetings can be scheduled and invites be sent to the attendees. What do you dislike? The 40 minute limit obviously! Also the issues with Ubuntu/Mint OS. Recommendations to others considering the product: Great for short online meetings! What problems are you solving with the product? What benefits have you realized? To enable work from home in a better way!

NA

Namig A

09/14/20

5 out of 5

I highly recommend Zoom

What do you like best? It is very convenient to use. The best part of Zoom is that it records your lectures and provides you with transcripts. If you want to conduct interviews, Zoom is the great way to do that because it gives the transcripts of your interviews so that you don't have to spend time on transcribing the videos. What do you dislike? The Zoom is a great resource. I have not faced with a big problem. I would recommend them to improve their live transcripts. But overall, ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].