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I’m confused about the pricing structure. does Zoho Desk charge per user or is it a flat rate for the whole team?
we're a small team of 5 people and just starting to implement a support system. is zoho desk overkill for us?
we have inquiries coming in from email, social media, and live chat. can zoho desk manage all of those from one place?
i’m interested in how we can track our support performance. what kind of analytics does zoho desk provide?
how flexible is zoho desk when it comes to customizing templates for ticket responses?
we rely on a few specific tools for our workflow. is zoho desk able to integrate with third-party applications?
for those who've implemented help desk solutions like zoho desk, what best practices would you recommend for setting it up effectively?
i'm genuinely confused about whether investing in help desk software is worth it for smaller businesses. what are your experiences with it?