9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 291-300 out of 2471
RS
Rakshit S
02/07/23
"I have been using Zoho CRM from past 7 years and the experiece is phenomenal."
What do you like best about Zoho One? It's the user interface and the kind of reports that we can generate using Zoho CRM. What do you dislike about Zoho One?
KB
Kunal B
02/05/23
"Superior document management"
What do you like best about Zoho CRM? Managing documents is made effortless with Zoho. It is user-friendly, making it ideal for centralizing an organization or firm's documentation process. It offers plentiful customization options and, with the Zoho Marketplace, you can add extensions and integrations to boost various areas of your business, such as productivity, sales, and financial management.
ME
Mohamed E
02/03/23
"Massive"
What do you like best about Zoho CRM? Still with trial version and have a lot to explore. What do you dislike about Zoho CRM?
DC
Diane C
01/31/23
"A comprehensive cloud-based solution for any business"
What do you like best about Zoho CRM? Zoho CRM is a powerful software tool for streamlining your sales and marketing communications. It provides an easy-to-use hub for organising all of your company's data in one place, including contacts, emails, tasks and notes. It has excellent contact management features such as automated reminders and email integration, making it ideal for keeping in touch with customers or prospects. In addition, its features allow you to efficiently plan events, ...
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TW
Trent W
01/24/23
"Zoho CRM"
What do you like best about Zoho CRM? The flexibility of the platform. If you have the know how, you can build the CRM to be good. What do you dislike about Zoho CRM?
AU
Anonymous User
01/24/23
"My Primary Choose is Zoho for CRM"
What do you like best about Zoho CRM? As a marketing professional in the finance industry, I really think that Zoho CRM is the best for lead generation services. Easy to track the customer buyer process and customazation is possible, and support team very helpful in that. It is very great that Zoho offers many features with Zoho One at the same time, and easy to use Zoho CRM data in many different platform with one integration.
AR
Abdul R
01/19/23
"I'm a certified Zoho CRM administrator & developer"
What do you like best about Zoho CRM? It's one of the most powerful crm in the market with best features mainly to do customisation as per business needs. What do you dislike about Zoho CRM?
BJ
Bobbi Jo M
01/15/23
"DO NOT BOTHER"
What do you like best about Zoho CRM? the email is good. some of the apps are nice. some of the interfacing looks like it could be very beneficial. Very hard to intergrade and to understand. Lots of extra training needed and extra time.
AJ
Alan J
01/07/23
"You Get What You Pay For"
What do you like best about Zoho One? I love the idea of an all-in-one tool, and I don't think anyone can claim that this isn't a great value. The CRM is the highlight of the suite, and it's loaded with customizable features. I can run my business using ZOHO One with more than 40 applications.
DK
Daniel K
01/06/23
"Amazing easy and customizable"
What do you like best about Zoho CRM? The customizability is the best part i can build stuff however i want What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].