9.8
SpotScore
Zoho CRM Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2461-2470 out of 2471
RM
Ryan M
03/02/14
"zoho crm review"
What do you like best about Zoho CRM? It's ease of use, and ability to be customised What do you dislike about Zoho CRM?
LB
Lucy B
03/02/14
"Zoho exceeds expectations"
What do you like best about Zoho CRM? Easy to use software that I started using when I setup my company and has grown with me as the company has grown and has allowed me to automate mundane functions.
IW
Ian W
01/27/14
"Disappointing at Best"
What do you like best about Zoho CRM? Easy to set up & run - BUT lacks the MAJOR ability to schedule a future phone call to a potential customer. For a mobile sales person this is an absolute MUST!
OC
Or C
12/31/13
"Great low cost CRM"
What do you like best about Zoho CRM? For start ups or small companies, this is a great entry level CRM What do you dislike about Zoho CRM?
JL
Jeff L
12/17/13
"Zoho is limited in functionality, but useful for very small companies"
What do you like best about Zoho CRM? the Zoho CRM solution was easy to use, and easy to configure. The flow of leads->contacts->opportunities-> customers was straight forward.
JL
Jeff L
12/17/13
"Zoho is limited in functionality, but useful for very small companies"
What do you like best about Zoho CRM? the Zoho CRM solution was easy to use, and easy to configure. The flow of leads->contacts->opportunities-> customers was straight forward.
AU
Anonymous User
12/03/13
"Generally Good User Experience, Could Use Improvements"
What do you like best about Zoho CRM? Zoho is good affordable solution for SMB. I like the fact that you can customize it to fit your needs. What do you dislike about Zoho CRM?
MF
Matthias F
11/25/13
"Basic customizable CRM system in the cloud"
What do you like best about Zoho CRM? I used ZOHO when I was Sales Director at a small software start-up. The product is quite straight-forward and does not need user training per se. The documentation is good enough. I used ZOHO mostly to manage leads and contacts, creating several custom fields to bring market intelligence into the tool. For example, I had someone research 100 airlines and find out things like fleet size and annual revenue. I then imported all that information, creating ...
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AU
Anonymous User
11/19/13
"Works pretty well"
What do you like best about Zoho CRM? It is less expensive compared to competition and still provide similar functionality. What do you dislike about Zoho CRM?
CM
Carol M
10/11/13
"Zoho CRM Review"
What do you like best about Zoho CRM? I have been using Zoho since 2011. It is a very simple & straightforward and easy to use CRM. Because it is so simple I have only had 2 instances where I had to contact customer support. Both times CS agents were available, listened to my issue & attempted to assist me with my problem.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].