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Zenfolio has received high praise for its exceptional customer support, with users consistently mentioning how responsive, friendly, and helpful the staff is. Customers have highlighted the speed and effectiveness of Zenfolio's support team in resolving issues and providing clear instructions for solving problems. The platform's user-friendly interface and ...Read more
Great customer support with speedy, friendly, and helpful responses.
Easy website hosting with a wide choice of templates for self-updating.
Intuitive software design with features tailored for photographers.
Helpful and informative customer service, including step-by-step guidance.
Complex for beginners without proper support, especially in managing passwords and domains.
Slow or lacking follow-up on detailed information requests, raising concerns about long-term support reliability.
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Showing 11-20 out of 150
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Dee Bee
09/28/24
My problem is Password(s)
My problem is Password(s). I have been unable to log in and CS did help me change my password. However, I have a Zenfolio password AND a password for my custom domain name. Additionally, I had two email addresses that compounded the issue. The changed PW still won't let me in and nobody, Zenfolio and the site host is able to help so far. I am able to get in my logging onto app.zenfolio without a password. In all fairness to Zenfolio the problem is of my making and not theirs. The people at ...
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SN
Stephan Neuhäuser
09/15/24
Archive horror
I have no clue why my images (supposedly not "archived") don't show up in a password protected gallery. This "archive" thingy is a catastrophy... And I have been a paying customer for almost a decade. Retrieving the files, so says Zenfolio, takes some 12 to 14 HOURS(!) from wherever they are. Has Zenfolio moved back to the early days of the internet?
SN
Stephan Neuhäuser
09/15/24
Archive horror
I have no clue why my images (supposedly not "archived") don't show up in a password protected gallery. This "archive" thingy is a catastrophy... And I have been a paying customer for almost a decade. Retrieving the files, so says Zenfolio, takes some 12 to 14 HOURS(!) from wherever they are. Has Zenfolio moved back to the early days of the internet?
N
Nina
09/07/24
Alex was informative and friendly
Alex was informative and friendly. Answered all questions. THANKS!
E
Ellen
09/07/24
I have been impressed with your service…
I have been impressed with your service from day one. You treat people as they wish they were treated, like somebody. Thanks for making me feel like I mattered…even though I sold virtually nothing….long story. I hope to be back. Ellen
TA
T All
09/06/24
Dennis is patient and helped me a lot
Date of experience: September 06, 2024
P
Paul
08/27/24
I thought the Customers Service was…
I thought the Customers Service was very helpful and very quick indeed. Their Customers Service has always been good and very helpful, and always there when you need them .
M
MARK
08/27/24
While I valued the initial
While I valued the initial, preliminary call I had, there were several key points which arose that I requested a follow up email with further, detailed information/ guidance. To date, I have received no follow up. This naturally raises concerns about the extent to which I could rely on support if I became a client.
M
MARK
08/27/24
While I valued the initial
While I valued the initial, preliminary call I had, there were several key points which arose that I requested a follow up email with further, detailed information/ guidance. To date, I have received no follow up. This naturally raises concerns about the extent to which I could rely on support if I became a client.
C
Chuck
08/22/24
Very helpful
Very helpful. I have a lot to do before I go live. Thanks Alex. I didnt receive your email address/phone number you mentioned.
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