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9.5

Spot Score

Zenefits - Payroll Software

Zenefits Reviews in May 2025: User Ratings, Pros & Cons

Streamline payroll and stay compliant with ease.

4.1

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Zenefits Reviews & Ratings

4.1

Very Good

Based on 1605 ratings & 545 reviews

Rating Distribution

Excellent

(394)

Very Good

(102)

Good

(19)

Poor

(13)

Terible

(17)

Expert's Review

Zenefits is a robust and user-friendly platform that has garnered widespread appreciation for its ability to streamline vital HR, payroll, and benefits management processes for companies of all sizes. Its all-in-one approach simplifies complex tasks such as onboarding, PTO management, payroll processing, and compliance, all while offering seamless integrations ...Read more

Zenefits pros and cons

  • Streamlines HR processes, including onboarding, offboarding, payroll, and benefits administration, saving time and reducing paperwork.

  • Easy to use, with an intuitive and user-friendly interface accessible via desktop and mobile.

  • Robust integrations with other productivity tools, scheduling systems, and ATS for seamless workflow management.

  • Centralized platform for managing employee data, benefits, time off, and other HR essentials in one place.

  • Customer support response times are often slow, with limited availability or delays in urgent situations.

  • Some features lack customization options, which can restrict tailoring to specific business needs.

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Showing 491-500 out of 545

11/01/16

4.5 out of 5

New to Zenefits, but love the UI!

What do you like best? I like the simple UI, the one-stop-shop for all thing HRIS, payroll, benefits, etc. It is a great alternative to the other systems I've used like Fidelity NetBenefits, ADP, and Paylocity. Based on my experience, I would definitely recommend it. What do you dislike? I have no complaints so far! I know that it serves as the hub for where you can access your personal work information and payroll, benefits, etc. but in my experience, not sure if they also offer the ...

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10/20/16

4.5 out of 5

The HR Roomba

What do you like best? The best thing about Zenefits is that it's now possible to automate many HR tasks, like ensuring employees have provided appropriate documentation, recording and approving hours worked, and creating communication channels between managers and employees. What do you dislike? The interface changes relatively often and the changes are not always intuitive. What business problems are you solving with the product? What benefits have you realized? As a high-growth ...

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08/08/16

4.5 out of 5

Zenefits Review

What do you like best? Zenefits centralizes all your benefits in one places which makes it easier to manage! I also like being able to manage teams time off and see across departments. It's also easy to view employees birthday's which also ties into company morale. What do you dislike? At this point I can't say I have any dislikes. Recommendations to others considering the product Great way to centralize benefits and manage teams time off! It is also a great tool to see how much ...

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07/19/16

5 out of 5

Great service, and great care team!

What do you like best? Very easy to use! We were able to have this program running less than a day after we called. We fell in love with Zenefits as soon as we saw the demo. Their care team is so helpful, and always there to help. My users were able to set up their profiles in less than 45 minutes. What do you dislike? I have not had any complaints since I started using Zenefits. Any concern I may of had, I would call the support team, and they would walk me right through it. They are ...

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07/13/16

5 out of 5

Zenefits Review

What do you like best? Fast turn around time of benefits and payments. What do you dislike? I honestly do not have any complains about Zenefits at this point in time. What business problems are you solving with the product? What benefits have you realized? Fast payment and ease of monitoring other benefits.

07/06/16

4.5 out of 5

Easy Onboarding!

What do you like best? I really enjoy the step by step guidance of the system. New hires don't have to search for the paperwork, we don't have to try to remember to send all of the paperwork and worry about trying to make sure the new hire has a fax or email address, and It's pretty intuitive on the back end. Customer service is amazing! What do you dislike? I don't like that it isn't a total solution yet. We can only do insurance and onboarding. No contractors, volunteers, ...

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06/28/16

5 out of 5

Best UX for benefits yet!

What do you like best? I use Zenefits to access my benefits information and time off requests. The user interface is the best I have EVER seen. It's streamlined which makes enrollment a breeze, and changes are implemented up to the minute. What do you dislike? I have heard from our accounting people that Zenefits doesn't play nice with Paychex. That doesn't affect me directly, however. Recommendations to others considering the product Make sure to consider all current and future ...

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06/28/16

4 out of 5

Using zenefits for HR/benefit tracking/centralization.

What do you like best? It has a very easy to use interface. It is also nice that everything is centralized, so all information is available to everyone from one place, and not in multiple emails. What do you dislike? We're not 100% sure if we are using zenefits to it's full potential. We are primarily using it for HR/benefits but know it can be used for more, just not 100% sure how and what. Recommendations to others considering the product We may not be using it to it's fullest ...

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06/08/16

2 out of 5

fine but nothing game-changing

What do you like best? simple interface that's easy to use, easy to understand, all in 1 place What do you dislike? bad customer service, messed up our benefits, tried to pass the buck What business problems are you solving with the product? What benefits have you realized? self service benefits

06/01/16

4.5 out of 5

One stop shop for payroll and benefits

What do you like best? Zenefits is an easy, idiot proof one stop spot for small biz payroll and benefits What do you dislike? Sometimes getting assistance is difficult, if you have more involved HR things it can become hairy What business problems are you solving with the product? What benefits have you realized? Payroll and benefits handling for our medium sized business