Zenefits Reviews in May 2025: User Ratings, Pros & Cons

Easy to use on-boarding tools

What do you like best? When I first got started at Presence, then Check I'm Here, all of my on-boarding information was easy and painless. No lengthy meetings with HR, no complicated hoops to jump through. Everything was in Zenefits for me to fill out, sign and save. It's all there for me to go back to whenever I need to. What do you dislike? To be honest, I don't use Zenefits all that much as a member of the team, so there's not too much time for me to interact with it and find any ...

Zenefits - initial impression

What do you like best? It has a lot of HR resources in one place... It's really a promising platform if you live where you can take advantage of everything they offer! After talking to my sales person, I also have a lot of confidence that new features are coming. (Update - 4 months in and Zenefits is full of bugs and problems. Unfortunately, they lured us into pre-paying for an annual service, and they have a no-refund policy. Escalating concerns with Zenefits is a nightmare - I'm ...

Benefits Made Easy

What do you like best? Shopping for plans and getting real time quotes directly in system What do you dislike? Glitches with software that causes issues for team What business problems are you solving with the product? What benefits have you realized? Simplifying the process of providing competitive health coverage. It's fantastic that a new plan can be rolled out within a couple of weeks.

Zenefits was a diaster

What do you like best? Trying to find something to like about this product is hard when you wound up only having a single day to submit a healthcare enrollment application - December 31! What do you dislike? Zenefits was completely unresponsive to any of our questions. It created a complete nightmare for the woman who was managing our employee benefits and delays for all the employees electing coverage. Recommendations to others considering the product Please search Google news for ...

JJ Zenefits Review

What do you like best? Easy to manage things like commuter benefits and time off. The app is also handy. What do you dislike? Having to verify FSA purchases that are valid by sending additional receipts. Not all receipts include the exact information they need, so it becomes a headache to track down. What business problems are you solving with the product? What benefits have you realized? Easy to use HR management.

Great for small teams that don't have an HR person

What do you like best? Zenefits makes it easy for me to manage information about my employees, adjust salaries, approve time off, and much more. Zenefits streamlined a process that was once cumbersome because I needed multiple systems for payroll, time off, and other benefits. I was in charge of HR (even though it wasn't my full time role and Zenefits made it easy for me to figure things out. What do you dislike? Some employees complained about not being able to find information ...

Benefits made simple (although sometimes, too simple)

What do you like best? It's great having everything in one place—PTO, insurance information, and FSA. Given how utterly awful web portals for benefits usually are, it's great to use something that actually functions like you would expect from a real, modern web page. What do you dislike? It's clear they've tried to streamline and simplify the process—however, some things (like health insurance are complicated in their very nature, and perhaps should stay that way. Zenefits seems to ...

Good for Automating HR

What do you like best? We have been using Zenefits for a month now and things are going well, it is leaps and bounds better than our old system. The tech is great! What do you dislike? There do let some things slide, they forgot one of our COBRAs which was not good. Recommendations to others considering the product Zenefits is a good system to implement. If you are smaller and have no trajectory to grow I would say Gusto is a good bet for you. However for us to scale we went with ...

Unfortunately, falls somewhat flat.

What do you like best? When it's working, it's relatively user-friendly and aesthetically, it's pleasant to look at. In theory, it does its job well. The fact that it has built-in preferred name and pronoun choices is certainly appreciated. What do you dislike? It only works some of the time. It's buggy in Chrome, and as of this review, will not load the sidebar or profile features, or let me record time off for employees. Variations on this theme where I'm unable to actually use the ...

Handy dandy way to keep track of HR stuff

What do you like best? I liked the process of signing up for insurance for my new job. It was much easier than dealing with the pen and paper version of the process. What do you dislike? I'm not sure I personally disliked anything as a user. We did switch to GoCo, so I am guessing our HR Manager had bits of Zenefits she didn't like. Recommendations to others considering the product Check out GoCo as well. Our HR department recently switched and seems to like it better. As a user, I ...