9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 761-770 out of 1759
CB
Chad B
06/22/22
"Flexible and ready out of the box."
What do you like best about Zendesk Support Suite? The possibilities with Zendesk keep expanding. I have been using the tool for years and the features and available apps just keep growing. It is an easy-to-use experience for support agents and customers.
HG
Heather G
06/22/22
"Zendesk Support Review"
What do you like best about Zendesk Support Suite? I find it so helpful to have everything in one place and nothing falls through the cracks! The reporting that this provides is amazing! This is by far my favorite software out there!
LB
Larry B
06/21/22
"Zendesk is my choice for consistently great customer experiences"
What do you like best about Zendesk Support Suite? A customer and user for almost 10 years, Zendesk continues to evolve around making it easier for agents to provide a superior customer experience. Adding channels of contact, but keeping the customer facing processes easy to use has been not only great, but the rule. And the training and networking opportunities have been so incredibly valuable personally and professionally. I found my empathy again through the trainings atRelate and the ...
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AU
Anonymous User
06/21/22
"Very user-friendly. So many options and features. Love the analytics aspect (Explore)"
What do you like best about Zendesk Support Suite? Explore - the analytics aspect because it's very helpful to track our agents' performance, our ticket volume as a whole and individually, and our customer satisfaction rates.
BR
Brian R
06/21/22
"A customer communications suite that provides excellent service."
What do you like best about Zendesk Support Suite? We needed a knowledge management solution for all our technical guides. We quickly switched our helpdesk over and have also been taking advantage of the live chat functionality, which has steadily replaced our phone support channel (customer preference). What I like best is that my entire team has one unified platform for customer communications.
AU
Anonymous User
06/21/22
"So easy to use and improves efficiency of IT team"
What do you like best about Zendesk Support Suite? The built-in automations, triggers, and statistics What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/21/22
"Zendesk Macro Help"
What do you like best about Zendesk Support Suite? The Zendesk support was very helpful and easy to communicate with an agent What do you dislike about Zendesk Support Suite?
DA
Dayane A
06/21/22
"avaliação de uso"
What do you like best about Zendesk Support Suite? usabilidade e facilidade de manuseio nele, sempre consigo abrir meus chamados internos da empresa com ele, e assim ter uma facil comunicação com todos e tudo que preciso.
JH
Jozsef H
06/21/22
"best support"
What do you like best about Zendesk Support Suite? communication and updates are getting better What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/20/22
"Zendesk is a powerful tool for support"
What do you like best about Zendesk Support Suite? Coordinating a team or teams between Customer support and Marketing is a seamless and easy experience. We currently use Support, Chat and Guide. I think it is the best tool for support management.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].