9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Filter results
Sort by :
Showing 361-370 out of 1759
AU
Anonymous User
10/04/22
"sign in issue"
What do you like best about Zendesk Support Suite? It's fast-paced help desk assistance which is also great and works well with our organization What do you dislike about Zendesk Support Suite?
LM
Lily M
10/04/22
"Streamline Customer Communication & Data Reports"
What do you like best about Zendesk Support Suite? I love creating fields, forms, and tickets by myself and feeling like a pro! What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/04/22
"Zendesk has been a game changer"
What do you like best about Zendesk Support Suite? East to navigate, easy to filter our incoming customer communication What do you dislike about Zendesk Support Suite?
JC
Jose C
10/04/22
"On point and professional service"
What do you like best about Zendesk Support Suite? Very professional and although at times they are not able to provide a solution, they do their best to research and find alternatives.
PM
Puneet M
10/03/22
"Zendesk is my favourite tool for customer support teams!"
What do you like best about Zendesk Support Suite? I have not found other products that have a similar experience/workflow as Zendesk. I could be biased because Zendesk was the first tool of its kind I used, but whenever our organizations explored other options they were always limited or lacking and I still don't believe there is an equal competitor that does it the same way as Zendesk support.
DL
Daniel Lois M
10/03/22
"Great tool for work"
What do you like best about Zendesk Support Suite? Elvis helps a lot with ticketing, and the snooze feature helps to keep track of the day-to-day work What do you dislike about Zendesk Support Suite?
SK
Shanam k
10/03/22
"i have very good experience easy to use"
What do you like best about Zendesk Support Suite? The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat, and more), while keeping all the interactions and relevant context in one place for your agents.
YP
Yana P
10/03/22
"Zendesk - best solution for Customer support"
What do you like best about Zendesk Support Suite? Easy in customization and comfortable ticket views. All requests are coming on one platform.
SK
Shanam k
10/03/22
"i have very good experience easy to use"
What do you like best about Zendesk Support Suite? The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat, and more), while keeping all the interactions and relevant context in one place for your agents.
DL
Daniel Lois M
10/03/22
"Great tool for work"
What do you like best about Zendesk Support Suite? Elvis helps a lot with ticketing, and the snooze feature helps to keep track of the day-to-day work What do you dislike about Zendesk Support Suite?
Free vendor scorecard
Evaluate Zendesk Support objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zendesk Support against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].