9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1-10 out of 1759
KC
Kim Cocadiz Mølgaard
12/30/25
contacting customers
Reaching out to customers in regards to any issues they have with the product. They also listen to any ideas or tips that the customers might have in regards to potential improvements.
SP
Stelina Pescatore
11/27/25
amazing Quality of Sound
amazing Quality of Sound , meeting expectatitions x 10000
BC
Brian Colsell
03/07/24
Best solution for ticketing.
I try to leave positive reviews for companies I enjoy working with if I ever need to leave a negative review for someone else. Todays winner is Zendesk. I have been a Zendesk admin for 15 years and used integrations by 3rd parties as well as native apps. While there are some challenges I have never found an issue I could not solve or find a workaround for. Support is good when there are issues. If you can afford it, it's the best ticketing option out there.
BC
Brian Colsell
03/07/24
Best solution for ticketing.
I try to leave positive reviews for companies I enjoy working with if I ever need to leave a negative review for someone else. Todays winner is Zendesk. I have been a Zendesk admin for 15 years and used integrations by 3rd parties as well as native apps. While there are some challenges I have never found an issue I could not solve or find a workaround for. Support is good when there are issues. If you can afford it, it's the best ticketing option out there.
SL
Sandy L
02/20/24
"Zendesk User feedback"
What do you like best about Zendesk Support Suite? What's great about the Zendesk is that it is really beginner friendly, user friendly,easy to work with too and a very efficient support provider. I've been using this platform for 4 years not until our company changes our tool recently this year.
SL
Sandy L
02/20/24
"Zendesk User feedback"
What do you like best about Zendesk Support Suite? What's great about the Zendesk is that it is really beginner friendly, user friendly,easy to work with too and a very efficient support provider. I've been using this platform for 4 years not until our company changes our tool recently this year.
BG
Barbara Glenn
01/27/24
I'm new at this
I'm new at this. Started a trial. I hope it is easy to use
BG
Barbara Glenn
01/27/24
I'm new at this
I'm new at this. Started a trial. I hope it is easy to use
JJ
Judith Johnston
01/23/24
So Happily Surprised
I've already sent a comment along with my positive rating for your agent "Sky" who responded to my recent inquiry. I was so happily surprised by the ease with which my concern was addressed that I wanted a way to communicate directly with ZENDESK. And up popped this vehicle (via trustpilot). After countless frustrating interactions with various other customer service entities-- from online grocers, to medical offices and internet providers-- I was 99% convinced the days of quality ...
Read more
JJ
Judith Johnston
01/23/24
So Happily Surprised
I've already sent a comment along with my positive rating for your agent "Sky" who responded to my recent inquiry. I was so happily surprised by the ease with which my concern was addressed that I wanted a way to communicate directly with ZENDESK. And up popped this vehicle (via trustpilot). After countless frustrating interactions with various other customer service entities-- from online grocers, to medical offices and internet providers-- I was 99% convinced the days of quality ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].