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9.4

Spot Score

xMatters - Incident Management Software

xMatters Reviews in April 2025: User Ratings, Pros & Cons

Transform incidents into opportunities for growth.

4.4

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Starts from $16/User/Month, also offers free forever plan

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xMatters Reviews & Ratings

4.4

Very Good

Based on 897 ratings & 257 reviews

Rating Distribution

Excellent

(192)

Very Good

(61)

Good

(4)

Poor

(0)

Terible

(0)

Expert's Review

xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more

xMatters pros and cons

  • Automates workflows and alerts, saving time and ensuring timely responses to issues.

  • Offers various integration options with existing systems, making it easy to combine and replace alerts.

  • Provides multiple alert devices and communication channels, improving accessibility and responsiveness.

  • User-friendly interface, easy to navigate and use, even for new users.

  • Some users find the search function and schedule setup confusing or could be improved.

  • Limited customization options for individual preferences like alert sounds.

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