9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 911-920 out of 4649
DC
Derrick Curtis
07/24/23
Excellent knowledge and friendly staff
Date of experience: July 25, 2023
DW
Deborah Ward
07/24/23
Efficient and helpful
Christina was very helpful and understood my issue. When this couldn't be resolved during the online correspondence she arranged to call my office and screen share. Christina remained on the line until the issue was sorted with my payrolling. Very appreciated.
CB
Caroline Boulet
07/23/23
Confirmation re new style reporting
Very quick response. Clear and concise answer to confirm that my customised P & L would not be affected when the new reports come out on the 30th July
JM
Jackie Manley
07/23/23
Changing of Subscription
The helpfulness of the advisor & signposting me where I need to go next or who to contact
PW
Paul Weir
07/23/23
Very quick and accurate response and…
Very quick and accurate response and guidance. Well done!
PT
Patricia Thomas
07/23/23
software is easy to use
The software itself is fairly easy to get your head around. The reconciliation system is very easy to use with a linked bank account. Customer services respond quickly and follow up well.
HV
Harry VALR Ltd
07/23/23
Fast and effective customer support
Fast and effective customer support. Thanks
C
Carmel
07/23/23
Good Service
Martha was very patient and answered queries promptly. She kept communicating until problem was solved. Very happy with support.
MA
Melanie Auld
07/22/23
Extremely quick response and very…
Extremely quick response and very helpful.
CS
Customer Services
07/22/23
Could not fault it!
Could not fault it! Customer service is second to none! If your questions are not answered in the first attempt, the matter is escalated quickly and a knowledgeable person will call you! Never had a matter unresolved! For years now! Thank you for taking good care!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].