9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 691-700 out of 4649
J
Josie
10/01/23
Helpful and considerate.
Date of experience: October 02, 2023
HS
Horace Spooner
10/01/23
Vilma was my support contact for my…
Vilma was my support contact for my xero software, I have to say Vilma is the best support person I have had the pleasure of speaking with in all my years of using the xero software support. Vilma is an absolute credit to xero. Thank you once again Vilma for your help
AU
Anonymous User
09/29/23
"Very user friendly"
What do you like best about Xero? User friendly and simple to use. Intergrates great with our HR software. What do you dislike about Xero?
S
Steven
09/28/23
Very Speedy, Efficient Service.
Very quick, efficient, knowledgeable and friendly service. Looked into problem immediately and responded to all questions asked in a friendly and efficient manner. Would highly recommend.
L
Lynnie
09/28/23
Thanks John!
John was a happy, professional advisor who expertly guided me through and resolved a few issues I had. Grateful for his help at the end of a stressful, frustrating week, thanks, John!
HK
Heruka KMC
09/28/23
Clear and helpful instructions
Date of experience: September 29, 2023
AB
Alison Bourgaize
09/28/23
My experience with Xero was absolutely amazing
My experience with Xero was absolutely brilliant. I had emailed an issue in using the Support email and the next morning a friendly chap by the name of Joe had phoned me and actually talked me through how to sort the problem out whilst I was working in Xero. He referred to a colleague about an issue and again phoned me back. Honesty, I was so impressed as I am not brilliant with technology and he explained everything so clearly. Joe is a real asset to Xero, please value him!
AB
Antony Blackshaw
09/28/23
Great speed of response
Great speed of response, kept things very simple and the explanation on how to solve the problem was clear and sent over very quickly
A
Alison
09/27/23
Just amazing
Just amazing. I raised my ticket and received a call from a smart human being within 15 mins. They had already taken a look at my problem and had a solution ready. Excellent. Thank you so much!
SB
Susanah Brown
09/27/23
Amazing service Natalia was…
Amazing service Natalia was knowledgeable and personable got to solving things very quickly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].