9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 661-670 out of 4649
B-
Beth - Big Change
10/09/23
Arun was very helpful and responsive
Arun was very helpful and responsive. Easy to follow instructions of how to resolve the issue and hardly any waiting time.
V
VS
10/09/23
Very fast response to my query and…
Very fast response to my query and rather than just an email they took the time to call and discuss things with me. The call came within a couple of hours of me emailing them. The lady I spoke with was very friendly and clearly knew about the product too.
A
Annie
10/09/23
Efficient and quick response to my…
Efficient and quick response to my query about our VAT return, thank you Abdul.
CW
Chris Whitehead
10/08/23
Excellent
Excellent. Thank you. Problem solved.
GR
Graeme Reid
10/08/23
No issues encountered
No issues encountered. Software does what it is supposed to do.
A
Andrew
10/08/23
Super helpful
The guys were really quick to help me resolve my problem. Really good service
AW
Angela Walker
10/08/23
Great customer support.
Date of experience: October 09, 2023
S
Shona
10/05/23
I logged a query with regards to my…bank link
I logged a query with regards to my account. My bank feed had stopped working. Within minutes I received a phone call from John. He accessed my PC and guided me as to how to resolve the issue. He was a really nice guy, friendly and very patient. Sometimes IT helpdesk technicians can talk above our heads and be a little impatient but John was the opposite. I find XERO great, very user-friendly compared to SAGE. Having a "real" person on the end of the line to help with any issues is a great ...
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RP
Rachel Patterson
10/05/23
Support very fast and helpful
Date of experience: October 06, 2023
DM
David M
10/05/23
My question was answered very quickly…
My question was answered very quickly and I as directed to the appropriate articles to assist me with my question.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].