9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 601-610 out of 4649
SZ
Sikandar Zahid
10/22/23
Excellent service
Date of experience: October 23, 2023
MW
Monika Wells
10/22/23
split payment reconcilation
I spoke to Jack - who replied promptly to my query. He gave me easy to understand advise and even called me as I struggled a bit with some of the supportive supportive documentation.
RN
Rhiannon Nicol
10/22/23
Quick response and clear…
Quick response and clear help/instruction
AN
Accounts NBP
10/22/23
It was great spiking with Jess today
It was great spiking with Jess today. She explained everything in details and answered on my questions! Thank you!
SC
S C
10/22/23
Clear response to query
Date of experience: October 23, 2023
SP
Simone Posteraro
10/22/23
Xero is a must for SME businesses!
Xero makes your life easier with the different dashboards and reports. If you ever need help, their customer service is great. Highly recommended!
L
Lina
10/20/23
Help me to fix my issue very quick
Help me to fix my issue very quick. Customer support team was very polite and did the best what they can do.
AB
Anthony Bosanquet
10/19/23
The brilliant helper from Xero
The person from Xero - Sophie - could not have been more helpful and friendly, and she was infinitely patient in dealing with a pretty clueless elderly man at the other end of the line. Most importantly of all, I could not only hear her clearly throughout, but I could also understand what she was saying. A great weight has been lifted from my shoulders, and I am extremely grateful. Brilliant !!!
AU
Anonymous User
10/19/23
"Xero programme review"
What do you like best about Xero? Easy to use especially bank reconciliation and reporting. Great to be able to access it from mobile devices. What do you dislike about Xero?
L
LAitken
10/19/23
Customer service was amazing
Customer service was amazing. Locked myself out my account. Helped service desk and had a call from Connor within 5 minutes who took me through the process to get back in to my account.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].