9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 581-590 out of 4649
JS
June Smith
10/29/23
Great Customer Service
Great Customer Service. Systems manages my business well. Webinars and support documents are all very clear and instructive.
DT
Debbie Tudor
10/29/23
Mathu was extremely helpful
Mathu was extremely helpful, polite and patient, and helped me with some payroll queries that I had. All my questions were answered and I was very happy with the result.
SL
Shanthy Lal
10/29/23
prompt response and helpful advice
Date of experience: October 30, 2023
DM
David McMullon
10/29/23
Very fast response to queries and…
Very fast response to queries and solved any issues quickly
LP
Lesley Perry
10/29/23
Quick response
Quick response. Perfect answer.
AG
Anna Gresty
10/26/23
Great quick response thanks
Problem solved quickly and efficiently
MD
Mr Djemali
10/26/23
Great response time
Really helpful support, resolved the issue by calling me.
GC
Good ConneXions Sussex ltd
10/26/23
Very speedy reply
Very speedy reply, issue sorted within 2 hours up and running. Very polite as well 👍🏼
DM
DAVID MCCORQUODALE
10/26/23
Absolutely First Class Support for a…
Absolutely First Class Support for a first class product. Being new to Xero as I am, I struggled with some of the preliminary set up procedures and had a few questions to ask. My initial contact to the company was during the middle of the night and throughout the exchange, which numbered a number of messages, they were professional, patient and friendly throughout, but most importantly, very clear and concise with their answers, which mitigated any subsequent confusion for an inexperienced ...
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JD
Jon Dawson
10/25/23
Great help and very quick response
Date of experience: October 26, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].