9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2291-2300 out of 4649
AT
Angelica Tomnob
03/24/22
Xero Tax Hero
I needed help on UK Xero Tax filing as it was my first time and I couldn't find any article/tutorial online that specifically answered and explained what I needed to do. I'm grateful that my case was assigned to Habib, the support specialist, who has gone extensively beyond to help me understand what I had to do, what I needed to click on, where those clicks would go, what I should see next- all details which otherwise I wouldn't have known without his help. He has allowed me to appreciate ...
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AP
Amanda Payne
03/24/22
Top class
Top class - sorted straight away and in a way I could understand
KC
Kathy Cheung
03/24/22
Clear instruction
Date of experience: March 25, 2022
N
Natalie
03/24/22
Absolutely brilliant service
Absolutely brilliant service. The response was quick and they dealt with my query really well- one happy customer
SC
Sarah Cornwall
03/24/22
Adeel was very helpful
Date of experience: March 25, 2022
XC
Xi Chen
03/23/22
Very Responsive Customer Service.
Date of experience: March 24, 2022
N
Nicola
03/23/22
First experience with tech support
First experience with tech support with Xero, Keiron from the start was friendly, supportive and confident, whilst screen sharing with me, he was super patient ( he needed to be ) and explained my reservations and queries without any issues. I can highly recommend the free supportive advice, if you're struggling please get in touch with Xero support, if they're all as friendly and as patient as Keiron all our accounting troubles will be resolved.
RS
Robert Skinner
03/23/22
The software is really easy and…
The software is really easy and intuitive to use, and customer support is always quick and helpful.
WB
Wajeeha Bhatti
03/23/22
Quick response
Date of experience: March 24, 2022
GC
Georgina Clark
03/23/22
Really helpful and knowledgable
Date of experience: March 24, 2022
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].