9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2281-2290 out of 4649
GB
Gary Bond
03/28/22
Support was clear and decisive with a…
Support was clear and decisive with a positive result
MS
Ms Shone
03/28/22
Great support
Great support! highly recommended....
T
Toria
03/28/22
Wonderful, helpful and friendly support
Being new to bookkeeping, I needed to contact Xero as I had made a mistake and needed their expertise. It was very easy to get in touch with them through their website and after requesting a call, a very helpful lady called Victoria used Teamviewer to log onto my computer and showed me exactly what I needed to do. She was very patient and offered to help me if I needed any additional support. Thoroughly recommend!
HB
Heather Bruce
03/28/22
Really helpful thank you
So helpful! Thank you so much
NB
nikki barfield
03/28/22
Mo was great
Mo was great. Really helpful and he me back on xero in no time
S
SmallGiraffe
03/28/22
Brilliant intuitive package
Brilliant intuitive package, very pleasing to use and great customer support.
E
Emily
03/27/22
Great support.
I had changed my phone and needed to log back in again but was having issues. I had help from a lady called Jess, who helped quickly and efficiently and I was back working in no time. Great service.
C
Chris
03/27/22
Problem I was having with a report was…
Problem I was having with a report was resolved quickly and effectively, thank you.
SS
Splinter Scenery Ltd
03/27/22
The customer support team member gave…
The customer support team member gave me very clear guidance and her assistance will hopefully help me to resolve the issue I currently have....great service.
RG
Robert gregory
03/25/22
Good advice
Good advice, to a relatively simple question, but appreciated the speedy response
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].