9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2091-2100 out of 4649
JD
Judith Dyer
06/07/22
Problem resolved in next to no time…
Problem resolved in next to no time with clear instructions
JC
James Cawkwell
06/07/22
Great Service
On submitting my case ticket, I had heard back from Alex one of the support specialists. His response was technically detailed but easy to understand (for a non-technical person). The issue was resolved within an hour of the initial case ticket being logged. Great service. Thanks to Alex for his support.
BH
Bridget Howard
06/07/22
Excellent Service
Excellent, prompt service - the support from Xero is always first class.
JS
John Smith
06/06/22
Fantastic service
Fantastic service Helped me fix my problem instantly
PE
Paul Elliott
06/06/22
Responded and resolved within hours.
Date of experience: June 07, 2022
MH
Mr. Hugo Pickering
06/06/22
Great customer service
Excellent customer service, quickly fixing a bank feed that wouldn't connect. Thanks guys
SM
Sophie Matthews
06/06/22
Xero Support
Fantastic service from Xero support team. Really happy that we picked to go with Xero, all round great service!
GS
Gemma Sansum
06/06/22
Great experience and Victoria was very…
Great experience and Victoria was very helpful
G
GB
06/06/22
Great customer service
Great customer service, thanks
T
TLC
06/05/22
Customer support were able to resolve…
Customer support were able to resolve my issue - their response time is excellent
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].