9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1841-1850 out of 4649
AU
Anonymous User
09/06/22
"Best app for tacking inventory expenses"
What do you like best about Xero? As I work in the company in which there main client is inventory related so it becomes easy for us to track the cost and expenses of the inventories through this software.
E
EW
09/06/22
Speedy and supportive
I had an initial response within an hour of raising my query. I then booked a telephone call and spoke to James for an hour who was immensely helpful and patient and resolved my issues
J
James
09/05/22
Swift and clear helpful answer to my…
Swift and clear helpful answer to my query!
J
James
09/05/22
Swift and clear helpful answer to my…
Swift and clear helpful answer to my query!
CH
Chris House
09/01/22
Gabriela was very helpful
Gabriela was very helpful in resolving the issues. She called at the time agreed and was very knowledgable in getting everything sorted.
D
debbie
09/01/22
Swift & helpful
Date of experience: September 02, 2022
R
Ronan
08/31/22
Top Marks to John and to Mia from XERO Support.
Both Mia and John were knowledgable, insightful, creative, patient and big-hearted. Not only did they understand everything I threw at them but they provided perfect solutions, plus related areas that would increase my ability to get the most from the XERO platform. They both took notes regarding issues that they will pass to other departments and their follow-up emails were full of extra helpful info. PLUS... They laughed at all my jokes – YahoooOOOooo...!!!
TB
Tom Brookes
08/31/22
Xero is a fantastic package
Xero is a fantastic package. Not perfect, but by far the best user experience. I just wish they could implement change quicker and listen to feedback.
S
SRA
08/30/22
Issue resolved quickly and easily.
Date of experience: August 31, 2022
KJ
Kim Jennings
08/30/22
Changing bank account code
Sami was very helpful and gave me clear instructions to help me. Thank you
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].