9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1811-1820 out of 4649
NS
Nick smith
09/12/22
Superb service that fixe my issue
Superb service that fixes my issue
GM
Gaynor Mulcahy
09/11/22
Xero is great accounting software and…
Xero is great accounting software and Xero support are always very responsive, deal with queries promptly until it is resolved and provide good advice.
BC
Brian Corke
09/11/22
Log in problems
Ashley at xero support was first class, very helpful and patient.
R
RSm
09/11/22
I couldn't figure out how to reconcile…
I couldn't figure out how to reconcile two payments from foreign currency that were paid as one payment. The customer care guy was super helpful, sent screenshots and once he'd answered the first time, I could chat with him and he was very responsive. He also recommended that I suggest to change the tech since that wasn't something that was in the pipeline for upcoming improvements.
A
Anna
09/08/22
Quick and efficient help
Quick answer to my question. thank you.
A
anonymous
09/08/22
Sian was extremely helpful
Sian was extremely helpful, and responses were prompt.
RD
Rashmi D
09/08/22
"Xero Review"
What do you like best about Xero? It is simple to use after learning only for a while. It saves time by having some great features like Reports extracting as per your customization and also have import export feature.
TH
Tony Haren
09/08/22
Direct Bank feed problem
A client had a technical problem with their direct bank feed. Xero Support responded very quickly to my support request, gave clear instructions for the fix and it all worked well with my client. Very efficient and helpful.
CH
Carole Herring
09/07/22
Rick was fab
Rick was fab, sorted my issue I was having with my bank feed.
K
Kevin
09/07/22
Aaron responded straight away.
Aaron responded straight away to my query, and it was all dealt with to my satisfaction. Thank you Xero. The support is fabulous.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].