9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1711-1720 out of 4649
E
Emma
10/27/22
I had issues logging in as I'd lost…
I had issues logging in as I'd lost access to the phone my authenticator was stored on. The person I dealt with, Amanda, was brilliant. Very helpful, friendly, prompt in responding and explained everything clearly.
NN
Nick Not an Accountant
10/27/22
Great support
After exchanging a couple of messages with Xero, I was struggling to resolve a bookkeeping problem. Xero support set up a same-day call, and within 10 mins on the phone, the solution was explained and implemented. They even took the time to answer another quick query. Great support, (thanks Rosie, Anna and Winston)
AS
Alistair Shadlock
10/26/22
The reason for the score was I got the…
The reason for the score was I got the problem sorted in a fast time.
MR
Melanie Rozema
10/26/22
Mia was very helpful and promptly…
Mia was very helpful and promptly replied to my queries.
TJ
Tanya Jaro
10/26/22
Clear response.
Mia's response was clear.
KM
Kerry Morris
10/25/22
Complete accounts beginner…
Having no knowledge of accounts and their websites, I was so confused on what I needed or had signed up for, Ben was fabulous. Took me the whole way through what I needed to know and kindly sent me ‘how to’ guides.
PS
Pam Seaman
10/25/22
They explained my problem and solved it…
They explained my problem and solved it - excellent support
G
Gavin
10/24/22
I had a personal response to my query…
I had a personal response to my query from a member of the Xero help team within 5 minutes of my request going in. The team member suggested two possible fixes to my problem, one of which worked.
N
Nosheen
10/24/22
Rohan provided us with fantastic…
Rohan provided us with fantastic customer service. We called for one issue but he helped us resolve a number of issues. He was patient throughout and was amazing overall! Fantastic service.
GS
Green Shoots
10/24/22
Excellent customer service
Excellent customer service. Efficient and patient with a newbie to this software.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].