9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1701-1710 out of 4649
VB
Vern Bubb
11/01/22
Consistently knowledgable and patient…
Consistently knowledgable and patient in answering our questions.
MS
Monica Stevens
11/01/22
Naveed is the best!
They employed this great advisor called Naveed, who was very polite, professional and helpful. Thank you very much!
S
SC
10/31/22
Really prompt turnaround time on my…
Really prompt turnaround time on my query and resolved quickly. Overall really impressed with Xero software. I've worked in Finance for many years using some very sophisticated systems. Xero is so user friendly, very easy to understand and the online help is very helpful! Most systems add user guides as an afterthought, but the documentation available on Xero is very thorough.
S
SC
10/31/22
Really prompt turnaround time on my…
Really prompt turnaround time on my query and resolved quickly. Overall really impressed with Xero software. I've worked in Finance for many years using some very sophisticated systems. Xero is so user friendly, very easy to understand and the online help is very helpful! Most systems add user guides as an afterthought, but the documentation available on Xero is very thorough.
DM
Dear Mr Scutter
10/30/22
My question was answered quickly
My question was answered quickly. There is nothing pro European about the European Union. Hs2 is part of the trans European Transport Network. That is why it is being built.
MM
Michelle Manglinong
10/30/22
Xero makes accounting report and tax report easier
I am happy because Xero makes our accounting report and tax report faster.
IH
Iain Hunter
10/30/22
Absolutely amazing and quick help when…
Absolutely amazing and quick help when myself and a client were stuck with an odd query, fantastic service and team over at Xero.
PJ
Parminder Jhand
10/30/22
Amazing
Amazing, quickly resolved the issue.
RP
Richard Phillips
10/28/22
Grace was vey helpful and polite and…
Grace was vey helpful and polite and most importantly got the problem resolved
NN
Nick Not an Accountant
10/27/22
Great support
After exchanging a couple of messages with Xero, I was struggling to resolve a bookkeeping problem. Xero support set up a same-day call, and within 10 mins on the phone, the solution was explained and implemented. They even took the time to answer another quick query. Great support, (thanks Rosie, Anna and Winston)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].