9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1561-1570 out of 4649
NM
Niamh Moran
12/28/22
Had an issue with the bank connection…
Had an issue with the bank connection and had the most helpful customer service from Chiara! Fast response time and the issue was resolved within a few hours. This is great considering it is the Christmas period! Would recommend to anyone. Thank you!
VT
Victoria Taneka
12/27/22
Quick response
Quick response, Problem resolved.
MM
Mr Michael Norman
12/27/22
Yes very good
Yes very good. Punctual and eventually resolution has been found.
AF
Allen findlay
12/27/22
John was great at explaining the process
Date of experience: December 28, 2022
NJ
Natasha Johnson
12/27/22
I’ve had to contact xero a few times…
I’ve had to contact xero a few times for various issues over the past 6 months since starting to use the software and they’ve always assisted me in resolving my queries, sometimes via detailed email responses and when necessary over the phone. I’m very pleased with the support they provide.
O
Office
12/25/22
Great customer service
Customer service was prompt and extremely helpful
CW
Chris Woodcock
12/24/22
Spot on!
Spot on! Even on Christmas day
AM
Alan Munro
12/22/22
Speedy explanation of the error and…
Speedy explanation of the error and easy pointers to their rectification.
GM
Giovanni M
12/21/22
"Splendiferous,momentous,alluring and badass online accounting and invoicing tool."
What do you like best about Xero? I like how Xero automates financial reporting process thus making it easy to create financial statements and balance sheets reports.It's easy to track and manage cash flows.I like ease to track and manage expenses with this tool.Bank reconciliation process seems more simpler with Xero.
PC
Peter Craik
12/21/22
Dara - top class service
Dara, the support agent, was professional and immediately provided guidance on how to overcome the issues. Resolved within 5 minutes of posting the issue on the support ticket. Brilliant service.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].