9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1431-1440 out of 4649
DC
David Carolan
02/13/23
Exceptional service
Exceptional service. Fast response and knowledgeable support.
SH
Susan HIrd
02/13/23
The gentleman I spoke to was excellent
Date of experience: February 14, 2023
K
Keith
02/12/23
Helpful and patient with a silver…
Helpful and patient with a silver surfer!! Enabling me to resolve what seemed a difficult task. Many thanks
WV
Wild Van
02/12/23
Excellent customer service and support
Received extremely clear, helpful guidance from Xero's support team when trying to resolve a technical issue. I like that I was able to chat to a real person who was very patient and knowledgeable. Excellent service, would recommend.
JN
Jacqui, North Queensferry
02/12/23
Good support
Prompt response with a clear, helpful response to my question.
SM
Stephen Mcgloin
02/12/23
Very Good Support from Amanda
Date of experience: February 13, 2023
BA
Beatriz Albo
02/12/23
I had a problem and posted on Xero help…
I had a problem and posted on Xero help and I had a very fast response from Lotus who arranged for a call to sort it out since I was still struggling. One of her colleagues called me at an arrange time which was convenient for me and everything was sorted.
B
Ben
02/12/23
How to enter a refund to back yourself from a supplier and then reconcile to the correct account.
Having watched many You Tube videos and read every article I could find the actual answer I was looking for was over looked. Literally pulling my hair out as it appeared to be a fundamentally simple issue…which it was when you know the answer. Thankfully Sian at customer services sorted it all out for me. Professional yet friendly and patient with a very likeable telephone manner. Thanks Sian you saved the day👍
P
Pierre
02/09/23
Easy to use business tool
Easy to use business tool, integrates with a host of brilliant apps to ease and automate the mundane tasks, leaving you to focus on areas that really requires your time and energy
AH
Andrew Hollingsworth
02/09/23
Clear explanation of where Xero is up…
Clear explanation of where Xero is up to with sending bills out for approval.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].