9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1261-1270 out of 4649
MC
Martin Cook
04/15/23
Perfect
Perfect. Very helpful and it helped me to resolve my query.
JH
James Hoffelner
04/15/23
Great Support
Amazingly helpful!
KH
Kevin Hosier
04/15/23
First time I have needed assistance and…
First time I have needed assistance and response was extremely prompt. Issue solved first time.
SP
Sonia Pereira
04/12/23
Always a pleasure to contact Xero
Always a pleasure to contact Xero, with prompt replies and excellent service. Within minutes I had a reply and my query was answered. Thank you Xero, I am a client a very happy client.
RC
Rob Coulthard
04/12/23
Amanda....awesome lady who helps!
Amanda, was amazing. Totally focused on helping me and so patient even though I'm not great with tech. Probably the best helpline experance I've ever had. Thanks.
FM
frances Mears
04/12/23
it help a lot thank you
Date of experience: April 13, 2023
BL
Ben Lawton
04/12/23
Xero is flawless.
Xero is a fantastic tool that seems to have its own brain, it saves you time (and because of that most likely money). I moved from Kashflow after 6 years and the differences are amazing, with the prices being the same. It's made me want to learn more about accounting and take some of the responsibility away from my own accountant to learn more about it and do it more myself, thus learning more about my business.
DC
Daniel Caldwell
04/12/23
Perfect
Perfect, many thanks to Sohaib.
MD
Michael Dew
04/11/23
Problem solved
Date of experience: April 12, 2023
LA
Leeann Adriaanzen
04/10/23
Fast and friendly resolution
Fast and friendly resolution. A quick note of my issue and the problem I have been struggling to sort out for ages was fixed.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].