WP Engine Reviews in June 2025: User Ratings, Pros & Cons

WPEngine has an amazing team

WPEngine has an amazing team of support agents and they always can help far beyond what I even think should be possible. Bacon Savers for sure!

The customer service is great!

The customer service is great! One suggestion. Due to a large amount of plugins that we are using, I prefer to do plugins upgrades and WP Core upgrade in certain sequence, and myself(!) and as late as I can(!) so plugin makers can catch up. So if WP Core upgrade is mandatory(minor version) I'd like to know the timeframe between the WP Engine announcement email about upcoming upgrade and deadline to do upgrade on my own

Support is first rate

We have been with WP Engine 6 months or so, and setting up a multisite hasn't always been straightforward. But the support at WP Engine has been just wonderful - it's a no-nonsense little chat window, or ticket emails, usually get connected to an agent within minutes (or an hour). Most support agents are smart and quick to see the problem and help to solve them. Very happy.

Support is one of the most important…

Support is one of the most important aspects in choosing any kind of software because it is inevitable there will be issues and it is how those issues are resolved that makes the difference. WP Engine gets things done quickly via chat.

No one compares

No one compares. Fast, great support, and friendly staff.

Always willing to help and very through…

Always willing to help and very through explanation of possible causes.

Great hosting service for a great price

Support is responsive and helpful. Web hosting is great. It is noticeably faster than our previous host. Transferring to WP Engine was easy.

I have had a fantastic experience with…

I have had a fantastic experience with WP Engine hosting from the beginning. Their service is exceptional, with an incredibly responsive customer support team and always willing to go above and beyond to ensure my website runs smoothly. The speed and reliability of their hosting are second to none, which has significantly improved my website's overall performance. I highly recommend WP Engine hosting to anyone who wants to see their website succeed.

The best out there (humble opinion)

Overall review, not just about today. I have tried quite a few hosting companies in 15-ish years and with my ad agency we've been using WPEngine for about 5 years. They're worth every penny. Their agents are so patient, they're not juggling (or obviously so) other questions. They feel very present and the wait time is never long anyway. They've offered suggestions on plugins when I've needed thoughts, they've assisted in migration when I've needed it. I can't think of any company that does ...

Best support I've ever had...

Best support I've ever had from the multiple hosting companies I've worked with over the years. Their live chat provides knowledgeable people who know the problems users face, and they know how to fix it. Just today, my support guy, Matt, helped setup forwarding from an old domain to a new domain when we changed our company name. I was struggling, but he fixed it for me and took the stress out of a huge, important change to our business.