WP Engine Reviews in June 2025: User Ratings, Pros & Cons

WPEngine has great tools and all

WPEngine has great tools and all, but their customer service is what sets them apart. They've bailed me out of a lot of situations and helped with issues that weren't even hosting related.

Solid Hosting and Support

WPEngine has solid hosting environments, with excellent performance only out shown by their excellent support.

WPEngine support is always available, and always solves my problem

Whenever I have an issue, WPEngine has a solution. They've solved the most obscure and most non-trivial requests for me and my team. I would recommend them 100% of the time.

Give Jonathan a Raise!!

There was a time around 1997 when I thought I knew everything about how websites worked. Those days are long gone. My tech support agent was Jonathan, who never made me feel stupid, making interaction with WP Engine a breeze. Jonathan had great questions and even better answers. It felt like a conversation with an actual live human. Rare these days. Thank you, Keep up the great work!

So far, so good - highly recommended

I've been using WP Engine's hosting for three months and so far everything about the service has been excellent. From small details like the user-interface design of their admin portal to bigger features like the automation-assisted workflows that provide clear information and advice before you click the big red button, WP Engine have created a user-friendly, technically impressive and reliable service. I highly recommend them to people looking for an excellent website hosting provider.

You will not find a better support team anywhere…

You will not find a better support team than the team at WP Engine. I've never interacted with another customer support team (for any type of business, not just web hosting) that has better customer support. They are so well trained and helpful! I can always count on WP Engine Support to help me troubleshoot any issue, big or small.

THE Best

We've been with WP Engine for over 5 years. Their whole team including their CEO go above and beyond for their customers. Hosting-wise, in the WordPress space, they are the best. Do not make the mistake of looking elsewhere because we've tried all the alternatives. We've never experienced downtime since we've been with them and this is something we all must appreciate. If you run into issues, their chat support team is always on hand 24/7, absolutely FREE to all of their customers. The ...

Over 7 years and counting!

We've been using WP Engine as an agency for over 7 years. We've tried other hosting companies but no one comes close to the level of support and quality of service that we receive from WP Engine. Highly recommend them for your shared or dedicated hosting needs!

Nick was great!

Nick was fast, professional and courteous and answered our very rare issue immediately and stayed on the chat until it was completely resolved.

If you track metrics, not the right host for you

If you are someone that likes to track visits to your site using UTM or gclid then this isn't the platform for you. They need to uncache each page in order for it to work properly. With every single code created. On top of that when you need to reach support, you can't do it through the normal portal. You have to go into a different system, create a brand new username and password then you can communicate on tickets that are created. There are such better options out there that don't cause ...