WP Engine Reviews in August 2026: User Ratings, Pros & Cons

We have used WPE for 3+ years now

We have used WPE for 3+ years now. Generally have had a good experience and liked the great support on chat but now thats all changed. We get put in a que in line with 25+. Horrible and totally different. Considering our options to find an alternative.

Servers are lightning quick but…

Servers are lightning quick but very expensive for what it is. You are also unable to install third part SSL's on their startup package. You have to upgrade to their growth package which costs three times as much. Even as a business we can't justify these costs!

Have become quite expensive recently but outstanding customer service make it a worthwhile investment

I am genuinley surprised at the negative feedback re support and outages off wp engine. I have been with wp engine for about 4 years now. We host a range of websites on their servers - approaching 100 in all mostly hosted via multisite installs. I cant recall any issues with websites down or server issues over that time and the technical support is the best I've had anywhere. In fact when they put their prices up last year I only stayed because of how good tech support is/ In the past 4 ...

"Not reliable anymore: outages because of other customers, no solution and no monitoring"

What do you like best about WP Engine? I used to like their premium customer support and service. The interface and use of is very simple. What do you dislike about WP Engine? Recently we experienced a few outages with WP Engine and the way they have been handling it, is unprofessional and doesn't actually solve the problem. I can't recommend WP Engine as a reliable hosting service. My own (external) monitoring alerted me that all of our sites hosted with WP Engine were offline. This ...

Pretty bad, horrible support, mediocre hosting.

They used to be okay and convenient, now they are pretty useless. Their chat support used to be able to offer basic help with their services, but they are utterly useless now. You wait in a 30-80 person queue for a while, someone finally gets on and asks you the equivalent of did you trying restarting it. Simple things like did you update your plugins. Or I am pasting an error from the error logs in case you completely didn't even try to check the error logs on your own. What the error ...

Terrible customer support

Terrible customer support! You can only get support online and they always have a queue of 20+ which seems to never decrease as you wait. It’s impossible to get any sorts of support at all. I still don’t understand why our webmaster migrated our account there. Go Daddy’s customer service is FAR superior in every aspect.

Board line scam not worth your time

Board line scam not worth your time. I've had to use WP Engine for close to a year now and I cannot wait to get rid of it. Their hosting service is unreliable at best. Random outages, environments will redirect so you have production links driving to development sites, slow site speeds, a useless CDN and just the worst support. The support you get from their live chat is a joke. They will lie to you, mislead you and in general tell you what you want to hear to get you off the chat as fast ...

"Account Managers, hosting speed, support - everything is top notch"

What do you like best about WP Engine? The Account Managers are great. I worked with my account manager Oscar Saldivar, who went out of his way to make sure he took ownership of my problems, executed with urgency and raised the bar as far as account managers go. The hosting is fast. REALLY fast. I came over from host gator and I was pleasantly surprised how fast it was. NEVER GOING BACK. Support is great. 24/7. You can easily get online and get help with anything you need. What do you ...

Great support but not accepting PayPal payments sucks.

WP Engine's support is no short of outstanding: For the past two years I've been with them, I've always dealt with really competent and friendly support guys where nothing was too much trouble. That, for me, always justified the high end hosting pricing. I still have 15 other "minor" websites hosted on OVH, which at least do not need the garanties and security provided by WP Engine. And when you come from OVH, you know what it's worth to have someone jump in within less than 10 minutes when ...

"WP Engine is best in class WordPress Hosting"

What do you like best about WP Engine? WP Engine is a fantastic managed hosting platform for WordPress. We have used them to scale our business with the headaches of upgrading hardware and software because they take care of it for you. Wp Engine continues to innovate with Staging, Development and Production sites rolled into every site you have on your account with them. What do you dislike about WP Engine? This is hard to say. W Engine has really come through with excellent features and ...