9.7
SpotScore
Wix Reviews in August 2026: User Ratings, Pros & Cons
Build stunning websites without any coding skills.
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Starts from $2.76 / month when monthly, also offers free forever plan
Wix Reviews & Ratings
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Spotsaas Editor’s POV
Wix's strength lies in its drag-and-drop editor and design flexibility. Before committing, verify that the template library meets your aesthetic needs—some users find the default designs dated compared to competitors like Squarespace. Test the editor's responsiveness on mobile during your demo, as rendering can lag with complex layouts. Check whether your ...Read more
Wix pros and cons
Platform is accessible for non-technical users and supports fast, professional website creation.
Offers customizable options that go beyond rigid templates, giving users creative flexibility.
Customer service representatives are knowledgeable and resolve issues effectively.
Support response times are often within minutes.
Billing clarity is occasionally an issue, with some users reporting unexpected charges or plan upgrades.
Reaching a live support agent can require navigating prompts, which some users find tedious.
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Showing 1-10 out of 3980
VW
Valued Wix User
06/20/24
Customer support excellent
Customer support excellent Support walked me through - answered all questions and held my hand. They double and triple checked any settings I changed and made sure it was all running.
VW
Valued Wix User Simon P
06/20/24
Customer relations are excellent
Customer relations are excellent, fast and efficient solutions, always available or contacted and solved in the shortest possible time. I have been working with them for years and they are a great business partner from the website. I highly recommend!
FB
Francesca Bondioli
06/20/24
Amazing support!
Date of experience: June 20, 2024
S
Sam
06/20/24
Feature-rich and easy to learn/use…
Feature-rich and easy to learn/use platform for web development
G
Gaz
06/20/24
Excellent Customer Care.
Excellent Customer Care.
J
Jason
06/19/24
Real customer support!
There are a lot of options out there for do-it-yourself web design. There a very few, however, that offer quality customer support with a human element. Today, I chatted with an actual person who was able to resolve a days-long issue for me in about 5 minutes. GREAT customer service!
IC
Ingrid Centurion
06/19/24
Customer loyalty is rewarded
Customer service representative was able to do me a one time courtesy as a loyal customer.
J
Jeannine
06/19/24
Friendly staff and willingness to…
Friendly staff and willingness to assist with help center issues.
J
John
06/19/24
You can always trust WiX
The reason for writing this review is not to praise Wix’s technology, but the humanized service. Before meeting Oscar, the customer service staff, I was not very confident that I would be able to get a satisfactory solution today, but in fact, I am very satisfied with the result. . I have to say that wix is a trustworthy company and I will choose wix services again in the future.
DB
DAVE BATEMAN
06/19/24
Very fast interactive response from…
Very fast interactive response from Andrew who was able to resolve my issue without to many questions
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].