WireWheel Reviews in May 2025: User Ratings, Pros & Cons

"Great questionnaire tool and great service"

What do you like best about WireWheel? I like the flexibility of the template build-outs and quick response time from the service team. What do you dislike about WireWheel? Some features are not yet available such as the ability for assignees to review the draft answers of people within their organization, however this is in the process of being remedied. What problems is WireWheel solving and how is that benefiting you? Wirewheel helps our program conduct privacy assessments and ...

"Great Product! Great Team!"

What do you like best about WireWheel? Wirewheel has great out of the box software. But my favorite thing about WireWheel is their willingness to work with me to achieve specific privacy compliance goals that are beyond the OOB functionality. What do you dislike about WireWheel? With the evolving regulatory landscape, it's difficult to stay on top of every new requirement in real time. Wirewheel does a pretty good job of staying current with legal developments, but sometimes I find myself ...

"WireWheel Review"

What do you like best about WireWheel? The people are WireWheel are definitely what make it great. Everyone from the sales and project management teams, to the engineering teams. They all deeply care about the product and customers, and care about ensuring it works as intended and that the customers' needs are able to be met. What do you dislike about WireWheel? The system seems geared towards a smaller type of organization. The tool can be slow at times, and a little buggy. The upshot is ...

"Senior Project Manager"

What do you like best about WireWheel? The platform has been excellent and easy to change to support DSAR requests. The WIreWheel team has been an invaluable partner. Very easy to work with and very responsive to requests and issues. What do you dislike about WireWheel? There is nothing that I dislike about the tool. All functionality works properly. I feel that the reporting capability should be updated. Reporting and Dashboard. What problems is WireWheel solving and how is that benefiting ...

"Good support and service, needs some UX improvements"

What do you like best about WireWheel? The support they assist to alleviate and address any issues. In addition, they're proactive and keep us informed ahead of time about new regulations coming down the pipe to prepare for and help through that process. What do you dislike about WireWheel? The product itself has some usability challenges for the day-to-day rep that is handling data requests. It's a combination of poor information organization (eg - why is the email address located ...

"Flexible vendor willing to go the extra mile!"

What do you like best about WireWheel? Wirewheel has been very flexible with helping us implement a privacy solution on Shoes.com in a short time. We needed to migrate to a new data privacy platform, and Wirewheel jumped in without hesitation and has been a great partner throughout the integration. They are great partners willing to go the extra mile when we have any questions or concerns. What do you dislike about WireWheel? Since we have a smaller team working on CCPA, we need guidance on ...

"Wirewheel makes it easy to protect your customer's information, while also protecting your company."

What do you like best about WireWheel? It is user friendly/easy for the costumer What do you dislike about WireWheel? The backend page gets a tad confusing... What problems is WireWheel solving and how is that benefiting you? Keeping customer information safe and removing any info that they do not want us to have.

"Compliance Management"

What do you like best about WireWheel? The portal makes it easy and keeps our contacts organized and accessible. What do you dislike about WireWheel? It would be helpful if it were somewhat more user interactive and allowing for customization. Recommendations to others considering WireWheel: Try it; you will be pleasantly surprised at its ease of use and organizational ability. What problems is WireWheel solving and how is that benefiting you? Being able to use the portal to track and ...

"Ryan Pershad - Global Operations Manager - GetSwift - WireWheel Review"

What do you like best about WireWheel? Operationalizing what would usually be a set of tasks with oversight by legal teams. WireWheel allows for our central operation team to handle oversight with minimal colleagues needed. The platform was also easily scalable across many different products/divisions that I oversee. What was extremely important was the different regions and the location of the user base. This allow us to tailor specific "Trust Centers" for specific products. What do you ...

"WireWheel Review"

What do you like best about WireWheel? The communication and the involvement of the staff at WireWheel is exceptional . The Enterprise Customer Success Manager really care about making it a smooth transition and making the user feel at ease about the software What do you dislike about WireWheel? Like most companies when things are new it takes some getting use to in the beginning. So while technology is ever growing, WireWheel is the same. So there are some features that may be needed at a ...