WebEngage Reviews in November 2026: User Ratings, Pros & Cons

Software is buggy & support team doesn't handle to our requests timely

What do you like best? There is nothing good to like. I hate the guts of support team. The way they deal with customers. What do you dislike? Worst platform ever used. Their software is full of bugs. Even the basic feature of email- marketing has not been mastered properly. More worse is their support team, who doesn't take accountability of their buggy software. They keep on transferring call to some other person to procrastinate the issue. My humble request to their team, please ...

Excellent Marketing Automation tool

What do you like best? The tool is fairly easy to use. It is extremely reliable. After the initial set up we did not need any developer involvement and the marketing team was able to handle setting up of the various journeys pretty easily. I really like the omnichannel support here and we are able to target customers using channels that work for them. What do you dislike? The reporting dashboard could be more intuitive. It is currently not that user-friendly and we have to do a lot of ...

Fit the bill perfectly feature-wise and cost-wise

What do you like best? Realtime (or near realtime push notifications triggered by campaigns -- highly sought after, very powerful feature. What do you dislike? Nothing at all. Service has been great and features are exhaustive. Recommendations to others considering the product Do your due diligence with trial accounts in the dashboards for various competitors and keep in mind that they do not all offer the same feature sets. For example, realtime push notifications and triggered ...

Excellent Marketing Automation tool to reach your custumer

What do you like best? Excellent Support Simple to use system Able to see and understand the customer behavior Journeys are an excellent way to engage with users What do you dislike? Complex Use Cases handling needs some assistance Lack of Templates Central management /reuse of messages What business problems are you solving with the product? What benefits have you realized? - webengage powers our complete customer retention and engagement process. - We have ...

Amazing experience with Webengage

What do you like best? Creation of customer journey to automate all your communication with customers. Technical and support staff is very helpful What do you dislike? Analytics is not detailed compared to Google Analytics Recommendations to others considering the product Very helpful for marketing people What business problems are you solving with the product? What benefits have you realized? We are using Webengage as a marketing automation platform. We are using it for ...

Web Engage provided a great way think about automated visual marketing.

What do you like best? The customizability. I appreciated that Web Engage allowed me to build out an approach that was specific to my needs. What do you dislike? The interface at times felt a bit confusing. What business problems are you solving with the product? What benefits have you realized? How to digitally breakthrough to our audience without being unabashedly in their face. Web Engage has helped me identify ways to achieve that.