WalkMe Reviews in June 2026: User Ratings, Pros & Cons

Excellent client training tol

What do you like best? The core walk me to provide client walkthrus are a great way to train end clients and their employees. This has significantly reduced some of our training that we have to do when a new client person replaces previous one. It is fairly easy to use but does require a bit of technical mindset. What do you dislike? There were some other features they released which did not work as advertised. The big one was their NPS tool which we launched and did not get any ...

Don't build it yourself

What do you like best? Non-technical users can pick it up right away. The onboarding is great as it pushes you to understand the in's and out's. What do you dislike? Sometimes the customer support scheduled calls are a little too much but that could be because of the nature of our business. We can't let WalkMe have access to our environment. Recommendations to others considering the product: This is the one to use. The company has their stuff together. Digital adoption with in ...

Driving adoption with high-impact just-in-time support

What do you like best? WalkMe has allowed my small team to quickly build, test and launch smart walkthroughs to help users understand and learn our product. Our platform is consistently updating and growing so the ability to trigger shout-outs of new features and functions is fantastic. What do you dislike? At times out single page application causes issues with needs for refresh and updates to the smart-walkthroughs. This can get a user lost in the workflow and losing the support of ...

WalkMe is a great tool!

What do you like best? I like all the different features WalkMe offers. It allows you to build to fit your software. Their communication and helpfulness also makes working with the very pleasurable. What do you dislike? Sometimes things you've built will randomly stop working. This is typical with any software but it can be a little annoying. What problems are you solving with the product? What benefits have you realized? WalkMe is allowing my business to train customers without ...

Eliminated webinars and live training

What do you like best? Walkme has allowed us to almost entirely eliminate the need for live training. Our system is specialized and can be complex, yet we now have most clients onboard completely on their own with no training. What do you dislike? It becomes a bit difficult to manage active content when you reach a certain level of use. What problems are you solving with the product? What benefits have you realized? User training/onboarding is the biggest benefit to us - ...

It's been a fantastic experience.

What do you like best? the customer service. it is very helpful and thorough. What do you dislike? nothing. i have not really disliked anything walkme related. What problems are you solving with the product? What benefits have you realized? none

Happy with WalkMe, excited to do more.

What do you like best? I like that it allows me to guide clients through some of our standard processes. What do you dislike? It is a little clunky to build and takes more time than I anticipated to make it work successfully. What problems are you solving with the product? What benefits have you realized? Guided customer support in a Saas product. Helpful to provide support in the context of the actual product.

Terrific tool to help your product grow!

What do you like best? WalkMe not only helps your user to get quick and contextual help but gives you an insight into how users are using the product. The product evolves with WalkMe! The analytics help us to know how users interact with the features and where do they search for the help the most. It has helped us build ActionBot walkthroughs which have helped the users to onboard the product and start using it with ease. What do you dislike? WalkMe would be more competitive if we can ...

WalkMe is an easy way to offer interactive guidance to users and to provide them documents.

What do you like best? Smart Walk-thrus and Resources allow to easily offer interactive guidance and provide documents to users. Vision is useful to help user to resolve some difficulties. WalkMe support anwser quickly to my questions. What do you dislike? Some items, as Surveys, are hard to customize. Some reports could be improved. More filters could be added to Insights. Recommendations to others considering the product: Some jquery and css knowledges are needed to use WalkMe. ...

WalkMe's help for onboarding and customer service

What do you like best? WalkMe has helped out our customer service onboarding become so much easier even after we grow. The custom integration has been very easy to work with! What do you dislike? The sheer amount of options can be overwhelming but once you're knowledgable about it it can become easier. Recommendations to others considering the product: Make sure you have a dedicated person onsite that can devote time to implementing. What problems are you solving with the ...