Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Very well

What do you like best? Attention to detail from the customer serivce agent What do you dislike? Nothing. Everything about this product so far has been good. What problems are you solving with the product? What benefits have you realized? Not being able to install a permanent phone systems. This has huge flexability

Customer Service

What do you like best? The customer service and shorter wait time. What do you dislike? Sometimes the representatives are hard to understand. Recommendations to others considering the product: Be patient when learning the system. Once you understand it.. It is perfect. What problems are you solving with the product? What benefits have you realized? I am able to use a VOIP system for my business.

Awesome customer service

What do you like best? The customer service reps are all very knowledgeable. What do you dislike? I don't dislike anything about Vonage. I like Vonage very much. What problems are you solving with the product? What benefits have you realized? None.

Service Review

What do you like best? I truly value that Vonage offers competitive as well as stable prices. What do you dislike? The only improvements I would make is with the e-fax. We currently do not have access to our fax system. Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? I hope to get access to our eFax portal. When I called, the representative told me that it is still work in progress.

Vonage's support is great

What do you like best? The support staff are very friendly, knowledgeable, and your call gets answered right away. I have not yet had to stay on hold for more than 30-second! The software is very user friendly once you learn a few thing with the aid of their support staff What do you dislike? I would have like a little more training for navigating the software prior to going live rather than calling the support a few times to get things squared away at the beginning. What ...

Technical Support

What do you like best? I have made three business name changes since using my Vonage phone service and each time it has gone smoothly What do you dislike? The procedure to modify the outgoing voice mail messages isn't consistent, at least when I have used it. Talking about using the Vonage spread sheet to update/delete/add to the outgoing messages for the greeting and menu selections before it goes into voice mail. Recommendations to others considering the product: yOU SHOULD ...

Good Value for services

What do you like best? I like the reasonable cost for the services. There are 3 levels of use, based on the use of the employee. For example, those working at a desk have one price with fully integrated features. Employees on the road can use the app and have a virtual service. What do you dislike? We do get dropped calls from time to time. Recommendations to others considering the product: I would recommend Vonage. The service and app integrates your phone, computer and ...

Long time Vonage User

What do you like best? The pricing, the text & transcription of voicemails as soon as I get a message. What do you dislike? The connection became a little staticky sometimes, I tried upgrading phones, still didin't fully solve the property. If your internet connection isn't the best, sometimes your phone service won't be the best is what I learned. What problems are you solving with the product? What benefits have you realized? Low cost entry for a land line, don't need a ...