9.3
SpotScore
VanillaSoft Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $80 / User / Month
VanillaSoft Reviews & Ratings
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Spotsaas Editor’s POV
VanillaSoft is built for high-volume outbound calling. The platform excels at time-zone-aware dialing and calendar integration, which reduces manual scheduling work. Text drip campaigns are functional and straightforward to set up. Before shortlisting, verify that the software handles your call types—users report issues with Medicare calls specifically, so test ...Read more
VanillaSoft pros and cons
Designed for volume calls, making it efficient for outbound calling needs.
User-friendly interface with easy implementation, suitable for quick team adoption and daily use.
Calender integration for scheduling and managing leads at correct time zones.
Reliable with automated correction on client info and calls, enhancing accuracy.
Limited customization options and features may be overwhelming for new users without sufficient support.
Marketplace may lack a variety of apps and connectors, limiting advanced functionalities.
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Showing 201-210 out of 551
PG
Patty G
12/16/20
"Our Student Phonathon is excelling because of our VanillaSoft partnership!"
What do you like best about VanillaSoft? VanillaSoft has provided an innovative and turnkey way to bring our Student Phonathon program to the next level. With custom segmentation, unique data fields, multi-channel communication tools, and robust reporting. This technology partner provides it all! Our students have loved this tool!
PT
Patty T
12/16/20
"We love VanillaSoft"
What do you like best about VanillaSoft? VanillaSoft is a very user friendly CRM. I love their Intellective Routing Feature which allows us to prioritize leads based on criteria in the records.
KK
Kaley K
12/16/20
"Great CRM for my sales platform."
What do you like best about VanillaSoft? Quick customer service, easy-to-use platform. I like that I can also monitor my team's activity. Vanillasoft is always trying to improve and make the platform even better.
AU
Anonymous User
12/16/20
"Increased our fundraising abilities"
What do you like best about VanillaSoft? This kind of tele-fundraising platform has taken our student-led Phonathon to the next level. We used to be all paper-based in printing our donor cards and calling from office phones. VanillaSoft has enabled us to save in materials costs and streamline the calling process over the internet, which has also improved the number of call attempts in an hours and thus the amount of money we're able to raise per hour.
RM
Randi M
12/16/20
"Great Platform! Operator Friendly!"
What do you like best about VanillaSoft? I liked so many of the features that Vanilla Soft offer, especially the script and the variety of response options that can be considered. My Call Center students went through a 25-30 minute training and we sent off! All of them loved it!
JO
Jess O
12/16/20
"Excellent Software for a Fundraising Campaign"
What do you like best about VanillaSoft? It has a very easily navigable UI which allowed swift and comprehensive training of callers on how to best utilise the software.
RD
Raeceen D
12/16/20
"Flexible Phonathon software"
What do you like best about VanillaSoft? VanillaSoft allows you to customize the software to fit your needs. You can add as many or as few custom fields and result codes as you would like. I also appreciate that the callers can use our safe, encrypted giving form as an embedded panel on the screen. Our callers find the software easier to navigate than other software we've used. We haven't used it yet, but the ability to integrate texting as a form of outreach is exciting. I like that you ...
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RM
Randi M
12/16/20
"Great Platform! Operator Friendly!"
What do you like best about VanillaSoft? I liked so many of the features that Vanilla Soft offer, especially the script and the variety of response options that can be considered. My Call Center students went through a 25-30 minute training and we sent off! All of them loved it!
PG
Patty G
12/16/20
"Our Student Phonathon is excelling because of our VanillaSoft partnership!"
What do you like best about VanillaSoft? VanillaSoft has provided an innovative and turnkey way to bring our Student Phonathon program to the next level. With custom segmentation, unique data fields, multi-channel communication tools, and robust reporting. This technology partner provides it all! Our students have loved this tool!
EF
Ellice F
12/16/20
"VanillaSoft Fast & Customizable CRM"
What do you like best about VanillaSoft? Our University has specific needs for our Phonathon, and VanillaSoft is super easy to customize for our specific needs. I also appreciate the support at VanillaSoft - they are incredibly helpful and timely and efficient.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].