9.3
SpotScore
VanillaSoft Reviews in July 2026: User Ratings, Pros & Cons
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VanillaSoft Reviews & Ratings
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Spotsaas Editor’s POV
VanillaSoft is built for high-volume outbound calling. The platform excels at time-zone-aware dialing and calendar integration, which reduces manual scheduling work. Text drip campaigns are functional and straightforward to set up. Before shortlisting, verify that the software handles your call types—users report issues with Medicare calls specifically, so test ...Read more
VanillaSoft pros and cons
Designed for volume calls, making it efficient for outbound calling needs.
User-friendly interface with easy implementation, suitable for quick team adoption and daily use.
Calender integration for scheduling and managing leads at correct time zones.
Reliable with automated correction on client info and calls, enhancing accuracy.
Limited customization options and features may be overwhelming for new users without sufficient support.
Marketplace may lack a variety of apps and connectors, limiting advanced functionalities.
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Showing 161-170 out of 551
MK
Michael K
05/11/21
"Very likely has made us soo much more efficient and able to accomplish a lot more."
What do you like best about VanillaSoft? The interface is very user friendly and easy to make changes on. What do you dislike about VanillaSoft?
JW
Jonathan W
05/11/21
"The perfect telemarketing choice"
What do you like best about VanillaSoft? How intuitive all elements of the system are What do you dislike about VanillaSoft?
TD
Text D
05/11/21
"Great CRM for small business"
What do you like best about VanillaSoft? We've been using VanillaSoft for Textdrip for a year now, and we are happy with the simplicity of design. Other CRMs seem to get in the way of themselves when adding new features and functionality. VanillaSoft does an excellent job of keeping the cockpit clean and organized so you can spend less time learning how your CRM functions and more time closing deals.
SD
Shelby D
05/11/21
"Assistant Director of Annual Giving, Phonathon, and Student Philanthropy"
What do you like best about VanillaSoft? It's so intuitive and user-friendly. I have been able to delegate many back-end tasks to my employees without worrying that it'll be too complicated or that they'll struggle with the software. As a manager, it frees up a lot of my time to have employees set themselves up for calling versus me having to do it for them.
RV
Roman V
05/11/21
"Great platform for an outbound telesales team"
What do you like best about VanillaSoft? VanillaSoft is a very versatile platform unlike platforms like Aircall or Dialpad, it will actually allow you to build workflows that help the team and streamline their outreach process. Integrating it with other tools, like CRM, was also a breeze with incoming and outgoing webhooks.
NW
Natosha W
05/11/21
"Great, Versatile Product"
What do you like best about VanillaSoft? We were in the market for a new calling software for our higher-education phonathon. There are three major contenders in the field, but none of them fit what we were looking for - something where we could control our screens, build specific call routes, and even manipulate data on a daily basis. We took a chance when looking into a sales-based software and haven't been disappointed as it has fit almost every need we were looking for.
AU
Anonymous User
05/10/21
"I would definitely recommend"
What do you like best about VanillaSoft? The best part is the consistency. I never have any issues with my workload. What do you dislike about VanillaSoft?
AU
Anonymous User
05/10/21
"Very Satisfied"
What do you like best about VanillaSoft? I like the ease of the program. It was straightforward for the callers to get in there and move from screen to screen. What do you dislike about VanillaSoft?
ML
Mariah L
05/10/21
"Great sales engagement platform!"
What do you like best about VanillaSoft? I'm a fan of VS as it's super easy to use and customize! We work with 50+ clients and can easily create a unique workflow or replicate what we're doing for another. You can develop cadences, send email blasts, track activity, etc. I love the flexibility of the platform.
AU
Anonymous User
05/10/21
"System Admin"
What do you like best about VanillaSoft? I use it for the backend processes, but it's very intuitive, and the Support is AMAZING. What do you dislike about VanillaSoft?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].