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Userpilot - Digital Adoption Platform Software

Userpilot Reviews in May 2025: User Ratings, Pros & Cons

Enhance customer experience and engagement with Userpilot.

4.7

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Userpilot Reviews & Ratings

4.7

Excellent

Based on 135 ratings & 237 reviews

Rating Distribution

Excellent

(200)

Very Good

(34)

Good

(2)

Poor

(1)

Terible

(0)

Expert's Review

Userpilot has garnered praise for its ease of use and robust features, making it a standout choice for enhancing user adoption and engagement. Users appreciate the platform's intuitive interface, which streamlines the creation of personalized onboarding flows, tooltips, and in-app messages without requiring extensive technical knowledge. The tool's segmentation ...Read more

Userpilot pros and cons

  • Intuitive and user-friendly interface, making it easy for users with little technical expertise to create engaging content.

  • Continuously rolling out new features and improvements, enhancing the tool's capabilities over time.

  • Efficient content creation with themes, templates, and duplicate options for creating various content variations seamlessly.

  • Excellent customer support, with fast responses and helpful assistance, including video screens and calls for issue resolution.

  • Newcomers may find the richness of features and customizations intimidating, requiring proper support for effective usage.

  • Limited selection in the Marketplace for additional apps and connectors, restricting access to advanced functionalities.

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Showing 211-220 out of 237

MG

Mick G

07/13/20

4.5 out of 5

"Ideal onboarding tool for SaaS businesses"

What do you like best about Userpilot? Outside of their obvious tool tips and user walk through, we love that they now have checklists and NPS What do you dislike about Userpilot?

DC

David C

07/13/20

4 out of 5

"Excellent onboarding platform for SaaS"

What do you like best about Userpilot? As a SaaS with quite comprehensive solution (omnichannel helpdesk software) we were struggling with onboarding and getting users to really engage with the platform. We knew there were solutions like Userpilot on the market with bigger market share but with quite steep pricing. After some research, we stumbled upon Userpilot which seemed like quite a good fit for our use case.

WK

William K

07/10/20

5 out of 5

"Great All Around"

What do you like best about Userpilot? Templates for different experiences are great. Once you create something you like, you can save it, and save variations in subsequent experiences.

RG

Razvan G

07/09/20

5 out of 5

"Really good product growth software"

What do you like best about Userpilot? I have tried many user product tours, but nothing compares how easy and user friendly User Pilot does it. It also has enough features to cover all my needs. Also their A/B testing feature is really helpful.

DM

Devashish M

07/07/20

4.5 out of 5

"Product adoption increased by 15% after using userpilot"

What do you like best about Userpilot? Easy to put the onboarding screens without the need to code, no dependency on internal development and releases. What do you dislike about Userpilot?

DM

Devashish M

07/07/20

4.5 out of 5

"Product adoption increased by 15% after using userpilot"

What do you like best about Userpilot? Easy to put the onboarding screens without the need to code, no dependency on internal development and releases. What do you dislike about Userpilot?

MV

Miro V

06/24/20

4.5 out of 5

"Great customer notifications and product tracking tool for a reasonable price"

What do you like best about Userpilot? Easy customer communication via notifications Good module for product tracking

MV

Miro V

06/24/20

4.5 out of 5

"Great customer notifications and product tracking tool for a reasonable price"

What do you like best about Userpilot? Easy customer communication via notifications Good module for product tracking

PS

Pavel S

06/18/20

5 out of 5

"Fast-growing product for onboarding and product tours. Smart and really helpful support team."

What do you like best about Userpilot? All questions answered. The product has tons of customizations and triggers for any situation. What do you dislike about Userpilot?

DR

Doug R

05/29/20

4.5 out of 5

"Simple and powerful."

What do you like best about Userpilot? Super easy and intuitive. In under 10 minutes, created the account and already had the first walk-through completed. The interaction with their team has been great.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].