9.6
SpotScore
Userlytics Reviews in September 2026: User Ratings, Pros & Cons
Transforming user experience, one study at a time.
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Starts from $49 / User
Userlytics Reviews & Ratings
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Spotsaas Editor’s POV
Userlytics is built for remote user testing with support for TestFlight and Android apps. Before shortlisting, verify that your test scenarios fit the platform's strength: identifying specific UX friction points through recorded sessions and task completion data. The pricing model charges per test slot rather than per participant, which can add up quickly if you ...Read more
Userlytics pros and cons
Userlytics is one of the only companies that supports Testflight and Android testing, with an easy-to-use interface and strong functionality.
Quick and responsive assistance from the support team for setting up tests and analyzing results.
Enables gathering customer feedback 10x faster and cheaper than traditional methods, building trust with development teams.
User-friendly platform for conducting user testing with collaboration tools and the ability to bring your own testers.
Users may face challenges with the pricing model, finding it confusing and needing reminders for credit usage and test costs.
Some users have reported occasional issues with the quality of respondents, requiring support to replace respondents.
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Showing 61-70 out of 352
MS
Megan S
03/07/23
"A great tool for remote research"
What do you like best about Userlytics? - Fits seamlessly into our workflow - Takes the recruiting burden off our team - Almost instant results. We often launch the test on a Friday and star watching Monday What do you dislike about Userlytics? - Requires some extra effort authoring complex tests and task flows - Sometimes participants get lost in our prototypes and we need to throw out data What problems is Userlytics solving and how is that benefiting you? We are constantly having to ...
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LM
Larry M
03/07/23
"Website experience - fully implemented by userlytics team from survey creation to reporting."
What do you like best about Userlytics? Customer service was excellent. Good expertise to get us valuable and actionable insites. What do you dislike about Userlytics? Cost is high, cost me over $5k for 1 study with 10 surveyors. We valued the insights but will be doing this annually due to the cost. What problems is Userlytics solving and how is that benefiting you? Some U/I elements that were challenging to use. Some valuable feedback on customer perception to compare to what we wanted ...
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GC
Guy C
03/03/23
"Amazing participant recruitment service"
What do you like best about Userlytics? The participant panel is exceptionally good quality. The bespoke service for hard to find participants is super fast and efficient too! What do you dislike about Userlytics? The UI for the software itself could benefit from some usability testing refinements. It's not always very easy to find what you are looking for. What problems is Userlytics solving and how is that benefiting you? How easy is it to find something on a website? How easy is it to ...
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MG
Miranda Gidlof
02/22/23
It is always a fun experience.
Date of experience: February 23, 2023
MA
Mary Anne Hjelmfelt
02/08/23
Userlytics is good people
Daniel was very helpful and considerate. The Userlytics team makes testing a more human experience.
CH
Christina Hamilton
02/07/23
Customer service is excellent
Customer service is excellent. I reached out to Daniel and his responses were so prompt and friendly and provided me with everything I needed to successfully complete the study, even though I had some initial difficulties (on my end, not theirs). Test was easy to follow with good instructions.
KH
Kendra Hicken
02/05/23
I've been a tester for Userlytics for a…
I've been a tester for Userlytics for a few years now. They always pay on time and have great customer service. Couldn't recommend them enough.
DT
Dharma Tatha
02/05/23
Helpful
They were really helpful!
AA
Adrian A
02/05/23
Great way to learn about new products…
Great way to learn about new products and make a little side money!
MS
Marlene Sorra
02/02/23
Userlytics: a professional gig
Userlytics is a good, legitimate way to earn side cash testing the usability of websites and apps. While I've had technical issues with their mobile app, their technical support is helpful and responsive.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].