Userlytics Reviews in September 2026: User Ratings, Pros & Cons

Great company with a fantastic platform!

They are great at reminding you that you are a valued member of the testing community and they are generous when resolving failed tests and the time spent on failed tests.

Customer service is billiant

Customer service is billiant. I reached out to Daniel and his responses were so clear and friendly and guided me with everything I needed to successfully complete the study, even though I had some initial difficulties (on my end, not theirs). Test was easy to follow with very good instructions.

"A great tool, but the UI could be improved"

What do you like best about Userlytics? Super helpful tool in running a variety of tests, I typically run unmoderated tests that can be templated and ran multiple times in the year or for a redesign project. Being able to duplicate tests, audiences and tasks is extremely helpful and scalable for a team that has multiple UX research leads. What do you dislike about Userlytics? The process of creating recordings, exporting those and waiting for them to upload, and then navigating the tool and ...

"Outstanding support, great pricing module and love the flexibility of their approach to all projects"

What do you like best about Userlytics? Outstanding support, great pricing module and love the flexibility of their approach to all projects What do you dislike about Userlytics? Calendar integration with Outlook would be great, more how to videos would be helpful. What problems is Userlytics solving and how is that benefiting you? Yes

"It's is a nice tool for UXR. It provides all the basics and cheaper compared to its competitors."

What do you like best about Userlytics? It provides all the basics for UXR. It has a large panel and a quick response time. It's cheaper than its competitors. What do you dislike about Userlytics? It's user experience is not ideal. Hard to scan and switch between the studies. Hard to get video clips. Result screens are not visually appealing to add directly to the reports. Provides no analysis tools, and no visualizations (word cloud, heatmap, etc.). Transcription quality is very low ...

"Helpful features, don't always know how to use them."

What do you like best about Userlytics? I like that it tracks specific activities I create so that I can click on an activity to view what a tester has done quickly. What do you dislike about Userlytics? I feel like I have to ask my account rep a lot of questions and that I can't always get the information I need when it comes to features and creating a study. What problems is Userlytics solving and how is that benefiting you? It's mostly helping collect qualitative data (audio, text, ...

"Consistent and reliable"

What do you like best about Userlytics? Access to the participant panel is great - whenever we've had to recruit participants, the majority have been of a good quality, and they are always really quick to recruit, which makes running research really easy. I like the notifications it sends to remind participants of sessions, as it means it reduces the risk of no-shows. The ability to share screens is great so we can get participants to share through prototypes. I also love having the ability ...

"A well rounded- convenient tool for our needs"

What do you like best about Userlytics? Our account manager Anna is such an incredible asset. She replies to our problems imminently, always supports the work that I am doing and actively listens to our feedback. The platform is convenient and generally we don't have any recruitment issues and recruit in a timely manner What do you dislike about Userlytics? The usability still needs some improving. Elements such as highlight reels, card sorting etc can be slightly restrictive which is a ...

"A well rounded- convenient tool for our needs"

What do you like best about Userlytics? Our account manager Anna is such an incredible asset. She replies to our problems imminently, always supports the work that I am doing and actively listens to our feedback. The platform is convenient and generally we don't have any recruitment issues and recruit in a timely manner What do you dislike about Userlytics? The usability still needs some improving. Elements such as highlight reels, card sorting etc can be slightly restrictive which is a ...

"Great user research platform"

What do you like best about Userlytics? Large bank of question types, easy interface, and good global panel of respondents. What do you dislike about Userlytics? Some parts of the UI on the admin portal are clunky and, ironically, not user-friendly. But they are continually improving. What problems is Userlytics solving and how is that benefiting you? Usability issues with new product designs, baseline research on key topics, navigation / information-architecture testing, card sorting, and ...